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Living Spaces Furniture · 3 hours ago

Digital Marketing Coordinator - E-Commerce

La Mirada, CA

Full-time

Onsite

Entry Level

$25.55/hr - $33.15/hr

1+ years exp

Living Spaces Furniture is seeking a Digital Marketing Coordinator to enhance the online shopping experience by aligning product information with customer needs. The role involves collaboration with cross-functional teams to ensure accurate and engaging product content that supports customer purchasing decisions and fosters loyalty.

FurnitureRetail

Responsibilities

Support other departments in using the website chat platform and stay up to date on its functionality and best practices

Monitor AI-driven chat conversations to ensure quality, relevance, and alignment with customer needs, and contribute to training the AI model by identifying gaps and refining responses

Maintain accurate and complete product details on the website by partnering with the merchandising team and vendors to ensure customers have the information they need. This includes managing and enhancing the website Product Q&A experience

Assist with quality assurance tasks, including reviewing new business automations and lifecycle campaigns

Identify and report website bugs or issues to the appropriate teams to ensure a smooth and reliable online experience

Maintain a strong understanding of customer behaviors and needs to inform engagement strategies

Create dashboards and status updates to help manage and communicate progress across multiple initiatives

Support miscellaneous web-related tasks and cross-functional projects as needed

Support with gathering data for analysis for use in reporting & presentations

Qualification

Web analyticsProject managementMicrosoft ExcelCustomer-first mindsetCreativity

Required

Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in marketing, business administration, English, communications, or interior design

1+ year(s) of related work experience in marketing or web analytics and project management

Knowledge of web analytics is a plus

Proficient experience in Microsoft Office including Excel