Grasshopper Bank · 1 month ago
ACH Payments, Team Lead
United States
Full-time
Hybrid
Senior Level
5+ years expGrasshopper Bank is a client-first digital bank built for the business and innovation economy. The ACH Payments Team Lead will oversee the operations of the ACH processing team, ensuring efficient transaction processing and compliance with regulatory standards.
BankingFinanceFinancial ServicesFinTech
Responsibilities
Oversee and direct the daily operations of the ACH processing team, ensuring efficient and accurate processing of all originated and received transactions, returns, disputes, and reconciliation activities
Manage and train a team of ACH specialists, providing ongoing coaching, performance feedback, and professional development opportunities to maintain high service standards and compliance
Ensure strict adherence to all regulatory requisites and internal policies related to ACH, including NACHA Rules, Reg E, Reg CC, and UCC4A
Improve upon and build new processes to create operational efficiencies and maintain compliance under changing regulatory landscapes
Resolve complex ACH transfer issues and customer inquiries, acting as an escalation point for the team and collaborating cross-functionally with other departments (e.g., Compliance, Fraud, Customer Service) as needed
Provide direct support to internal and external stakeholders as needed
Monitor and analyze ACH transfer activity to identify trends, mitigate risks, and implement process improvements to enhance efficiency, security, and customer satisfaction
Lead ACH reporting efforts on both a monthly and ad-hoc basis
Qualification
Required
5+ years of experience with multiple payment rails and networks including SWIFT, ACH, Fedwire, Cards, and Checks
Experience working in a high-paced, high-volume payment processing environment
AAP Certification
Comprehensive knowledge of the entire ACH transaction lifecycle, from initiation to settlement, including the roles of different parties involved
Expertise in designing and optimizing ACH transfer workflows, implementing best practices for efficiency and accuracy
Expertise in using and managing the bank's core ACH processing system and auxiliary software
Understanding of security measures and protocols for protecting sensitive client information and preventing fraud
Ability to lead and oversee system upgrades and implement technological advancements to enhance efficiency and security
Knowledge of common fraud schemes and methods used by criminals
Expertise in identifying potential fraud risks, implementing preventative measures, and investigating suspicious activities
Ability to analyze ACH transfer data, identify trends, and develop solutions to improve efficiency and reduce errors
Strong problem-solving skills to address escalated issues, resolve disputes, and ensure customer satisfaction
A proactive approach to identifying areas for improvement, implementing process enhancements, and driving innovation
Company
Grasshopper Bank
Grasshopper is a client-first digital bank built for the business that provides secure operating accounts and flexible lending solutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$218.76MKey Investors
Patriot Financial Partners
2025-12-12Acquired
2025-08-05Private Equity· $46.6M
2024-01-05Series Unknown· $10.56M
Leadership Team
Michael Butler
President and CEO
Grant Skeens
Chief Risk Officer (CRO)
Recent News
2025-12-19
Crowdfund Insider
2025-12-15
2025-12-12
Company data provided by crunchbase