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Emory Healthcare · 1 month ago

IT Field Technician II – Executive Support

US-GA-Atlanta

Full-time

Onsite

Entry, Mid Level

$25.20/hr - $31.31/hr

2+ years exp

Emory Healthcare is a leading healthcare provider dedicated to supporting professional growth and providing a comprehensive range of benefits. The IT Field Technician II will deliver specialized technical support to executive leadership, ensuring the seamless operation of IT systems critical to productivity and hospital operations.

Health CareMedical

H1B Sponsor Likely

Responsibilities

Deliver white-glove IT support to Emory Healthcare's executive team, including C-suite leaders and senior administrators

Provide on-site troubleshooting for hardware, software, mobile devices, and network connectivity

Manage and maintain executive workstations, laptops, tablets, smartphones, and peripheral devices, a variety of both Windows and Apple devices

Ensure secure and reliable access to hospital systems, including EMR/EHR platforms, collaboration tools, and communication systems

Support video conferencing, presentations, and boardroom technology for executive meetings

Coordinate with IT infrastructure, networking, and security teams to resolve escalated issues promptly

Maintain detailed documentation of incidents, resolutions, and asset inventory

Proactively monitor and optimize executive IT environments to minimize downtime

Train and guide executives and their support staff on new technologies and best practices

Uphold strict confidentiality and compliance with HIPAA and hospital IT security policies

Qualification

IT supportTroubleshootingHardware supportA+ CertificationCustomer serviceCommunication skillsInterpersonal skillsTime management

Required

Associate's Degree in Computer Science or related field OR Two years of information technology experience OR four years Information Technology experience without a degree

A+ Certification preferred or another Information Services related Certification

Exceptional professionalism, discretion, and technical expertise

Ability to deliver white-glove IT support to Emory Healthcare's executive team

On-site troubleshooting for hardware, software, mobile devices, and network connectivity