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BNY · 2 weeks ago

Director, Client Service Executive

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff

$127K/yr - $240K/yr

10+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Director of Client Service will lead the Global Payments & Trade Client Services team, focusing on client engagement, mentoring, and driving strategic business transformation.

Financial Services

Responsibilities

Lead with Thought, People/Client driven focus adhering to BNY management policies and guidelines; cultivating Team Culture & Talent; embedding ongoing transformation principles

Re-enforcing the BNY Pillars & Principals

Mentor through ongoing coaching & development; continuing to strengthen your personal development needs

Gain & leverage a sound understanding of BNY’s organizational hierarchy, to drive key strategic business needs (on/offshore) CTB/RTB

Ensuring appropriate oversight & governance of our Risk & Control Framework

Strategize with key stakeholders to drive an intentional, ongoing transformation agenda (tactical & strategic)

Represent Global Client Service, leading Incidents, driving Client Engagement, Communication, etc

Enhance & maintain robust, healthy partnerships with key stakeholders (internally & externally)

Provide Level 2 & 3 support: Escalations, Client Due Diligence, etc. reporting to Global Head, and Liaising w/Service Directors, Segment Heads, key stakeholders, etc

Oversee Team Governance & Structure: recruiting, retention, improve & maintain Voice of the Employee and Voice of the Client survey results, etc

Meet target objectives (performance, behavior, productivity & risk); achieve training journey requirements

Qualification

Wholesale Banking ExperienceClient EngagementOperational Excellence CertificationMicrosoft Office ProficiencyCommunication SkillsMultitasking AbilitySelf-motivatedAdaptability

Required

Bachelor's degree or the equivalent combination of experience (Banking/Financial) is required

10+ years of total work experience; diverse experience in Service & Operational Wholesale Banking Industry

Self-motivated with proven commitment to client focus and lean thought process

Strong communication skills; written, verbal and effective listening skills

Ability to be cross-fungible and multitask under pressure

Able to adapt to changing environment and business/organizational demands

Deep understanding of traditional wholesale banking products, such as: Domestic/International Clearing methods, Receivables/Payables, Wires, ACH, Checks, Lockbox, Faster Payments, etc

Proficient in Microsoft Office suite