Bilingual Customer Support Specialist jobs in United States
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ZIM Integrated Shipping Services ยท 1 month ago

Bilingual Customer Support Specialist

positionVirginia Beach, VA
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

ZIM Integrated Shipping Services is seeking a Bilingual Customer Support Specialist to coordinate export and import activities. The role involves managing customer communication and documentation related to bookings, while ensuring efficient service delivery.

LogisticsShipping
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Growth Opportunities

Responsibilities

Answers incoming emails from internal teams at ZIM and GSS related to export bookings, documentation, and Import
Chases bookings with no activity or missing documentation details which are required to approve cargo for loading
Coordinates solutions to documentation issues for customers
Releases original bills of lading and executes express release for cash customers upon confirmation of payment receipt
Collects documents needed to secure hazardous approval and works with customers to sort out discrepancies
Creates and modifies export bookings for special cargo
Research problems and perform root cause analysis to propose permanent solutions
Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines
Any other duties as assigned

Qualification

Bilingual (Spanish)Call center experienceCustomer communicationSoft skillsProblem solving

Required

High school diploma or general education degree (GED)
One-year related experience and/or training in a service-related industry; or equivalent combination of education and experience
Excellent Soft skills
Bilingual required (Fluent in speaking and writing Spanish)

Preferred

Previous call center experience preferred

Company

ZIM Integrated Shipping Services

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Zim Integrated Shipping Services is a asset-light container liner shipping company.
dateFounded in 1945
location
Haifa, Hefa, ISR
people-size5001-10000 employees
web-link
http://www.zim.com

Funding

Current Stage
Public Company
Total Funding
unknown
2021-01-27IPO

Leadership Team

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Eli Glickman
CEO & President at ZIM Integrated Shipping Services
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Shmulik Rotshas
Global CISO
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Recent News

Globes
ZIM profit unexpectedly plunges
2026-01-11
Investing.com
ZIM stock surges after company confirms multiple acquisition offers
2025-12-24
Benzinga.com
Novo Nordisk, Starfighters Space, D-Wave Quantum, Sidus Space And ZIM Integrated Shipping: Why These 5 Stocks Are On Investors' Radars Today
2025-12-24
Company data provided by crunchbase