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AAA Life Insurance Company · 1 month ago

Senior Claims Support Analyst

US-MI-Livonia

Full-time

Hybrid

Senior Level

5+ years exp

AAA Life Insurance Company is a respected American brand focused on Life Insurance and Annuity Products. The Senior Claims Support Analyst supports the Claims and Treasury functions by ensuring the efficient flow of funds and accuracy of claims payments while improving claims financial processes.

Financial ServicesInsuranceLife Insurance

Responsibilities

Perform analytical reviews of claims payment and financial transactions to ensure accuracy, compliance, and adherence to internal controls and resolve related issues

Compile and interpret data for claims-related financial and operational reports, including accuracy trends, payment reconciliation, and reserve management

Maintain and analyze spreadsheets and databases used for claims funding, payment tracking, and financial reconciliations

Partner with Treasury to forecast cash needs related to claims payouts and ensure adequate liquidity for daily claim obligations

Develop and maintain process documentation and financial models to improve claims funding and payment accuracy

Conduct quality audits for all claim types (Life, Annuity, A&H) to verify regulatory compliance and identify opportunities for improvement

Support service recovery and resolution for escalated claim issues; provide data and analysis for Department of Insurance or external audit responses

Collaborate with Finance to analyze trends, variances, and reconciliation discrepancies; recommend corrective actions

Identify and implement process improvements to reduce manual handling, improve automation, and enhance data accuracy

Prepare and present claims financial metrics and insights to management, highlighting process efficiencies and control improvements

Serve as liaison for audit-related requests (internal, reinsurer, or regulatory) and provide supporting documentation

Provide training, guidance, and feedback to claims staff on financial procedures and quality standards

Ensure compliance with MAR, internal audit requirements, and fair claims practices regulations

Qualification

Claims OperationsData AnalysisFinancial ModelingMicrosoft ExcelProcess ImprovementCommunication SkillsOrganizational SkillsTime Management

Required

Bachelor's Degree in Business, Finance, Accounting, or related field (or equivalent work experience)

Minimum 5 years of experience in Claims Operations, Treasury Support, or related insurance field

Strong understanding of claims processing systems, payment workflows, and audit requirements

Proficiency in Microsoft Excel, Access, and financial modeling; familiarity with COGNOS or similar reporting tools preferred

Demonstrated experience in data analysis, reconciliation, and process improvement

Excellent communication and collaboration skills, with the ability to work effectively across departments

Strong organizational and time-management skills with attention to detail

Ability to manage multiple priorities in a fast-paced, deadline-driven environment

Preferred

Familiarity with COGNOS or similar reporting tools

Benefits

Medical, Dental, Vision, Life and Disability coverage available day one

Pension Plan

Performance-based incentive plan

401k available with a Company match

Holidays and Paid Time Off

AAA Basic Membership

Company

AAA Life Insurance Company

AAA Life Insurance Company is fueled by our mission of providing financial security and peace of mind to AAA members through our life insurance products, delivering on the outstanding customer service that members have come to expect from the AAA brand.

Founded in 1969

Livonia, Michigan, USA

501-1000 employees