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Sequoia · 1 month ago

Platform Success Manager

Tempe

Full-time

Hybrid

Mid Level

3+ years exp

Sequoia is a strategic partner helping investor-backed companies achieve their business goals through smarter people spend. The Platform Success Manager will guide clients on Sequoia-related topics, drive adoption of the Compensation Operating System, and ensure client success through consulting and training.

Employee BenefitsHuman ResourcesMedical

Comp. & Benefits

Responsibilities

Serve as the primary day-to-day guide for clients on all Sequoia-related topics, including benefits, systems, and HRIS

Educate clients on Sequoia’s programs and tools to help them maximize their offerings

Drive adoption of Sequoia’s Compensation Operating System (Comp OS) through seamless platform configuration and ongoing support

Provide consulting, training, and project management to ensure client success and engagement

Proactively identify and resolve issues to deliver an exceptional client experience

Act as a trusted advisor in a client-facing role, fostering strong relationships and satisfaction

Collaborate within a fast-paced, action-oriented, and results-driven team committed to industry leadership

Qualification

HR Tech/SaaS platformsProject managementClient serviceCompensation modelingSolutions-orientedCommunicationDetail-oriented

Required

Bachelor's Degree and 3+ years of experience in SaaS, client service or benefits/comp platforms

Proven project management skills, driving adoption, and implementation

Background in startup or fast-paced environments, adaptable to scaling teams

Strong technical aptitude with experience in HR Tech/SaaS platforms

Ability to communicate and work across client organizations (HR, CEO, CFO)

Solutions-oriented team player who takes initiative and is accountable for results

Detail and process-oriented

Excellent communication, organization and interpersonal skills

Ability to understand client needs and deliver results under tight deadlines

Preferred

Experience in compensation modeling, merit planning, and pay transparency

Benefits

Competitive compensation including base salary

Performance-based bonus programs

Comprehensive benefits package

Company

Sequoia

Glassdoor3.7

Sequoia is a consulting company that provides payroll, risk management, and benefits solutions for employers.

Founded in 2001

San Mateo, California, USA

1001-5000 employees

http://www.sequoia.com

Funding

Current Stage

Late Stage

Leadership Team

Robby Peters

VP of Business Development

Stephen Kim

Chief Legal & Administrative Officer

Recent News

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Company data provided by crunchbase