Argen Corporation · 1 month ago
Customer Success Representative
San Diego, CA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25/hrArgen Corporation is a family-owned company based in San Diego, CA, focused on providing high-quality dental solutions. They are seeking a Customer Success Representative to manage customer retention, support sales processes, and ensure superior customer service while collaborating with various teams.
3D PrintingDentalManufacturing
Responsibilities
Manage customer retention through incoming and outgoing calls
Upsell existing accounts on digital products
Ensure all accounts are actively purchasing Argen Digital products
Log and triage inbound account inquiries and follows processes to ensure all issues are resolved
Document all account interactions within Argen’s CRM and ERP systems
Participate in quarterly sales initiatives to maintain KPIs
Communicate effectively with the outside sales team to keep them apprised of all interactions with their accounts
Communicate with other departments to ensure account order timelines, customer inquiries, and overall satisfaction exceeds expectations
Provide feedback to business development on additional products that may be beneficial to add to the digital product suite
Provide feedback on the Argen Digital website to improve usability and customer adoption and retention
Develop and evolve existing processes to improve the digital onboarding process and general purchasing procedures
Other duties as assigned
Qualification
Required
Excellent interpersonal skills. Able to communicate with ease with all levels of staff, management and customers
Fast learner with technical aptitude and high attention to detail
Able to Multi-task effectively and efficiently
Able to meet tight deadlines in a fast-paced team environment
Ability to prioritize, stay organized and focused
Can deliver a customer focused service to internal and external customers
Able to work collaboratively on a team, but can also work autonomously
Outgoing, friendly, enthusiastic, professional, self-motivated and positive
Ability to work under pressure & demonstrate a can do attitude
Experience interacting with customers
Strong written and verbal communication skills, face to face and over the phone
Extensive experience with online e-commerce platforms
Delivery and solution focused attitude
Technical aptitude and analytical propensity
Experience working with CRMs (Salesforce) and ERPs (QAD)
Preferred
Bachelor's degree from an accredited four-year college or university preferred
Benefits
Health, Dental and Vision Plans
401k with Employer Match
Paid Vacation, Holiday and Sick Time
Employee Events
Wellness Programs
Discounts for home, travel, entertainment, and relaxation that include mobile phone service, technology, airline and hotel, theater/theme park tickets, restaurants and so much more!
Company
Argen Corporation
The Argen Corporation is the world’s largest manufacturer of precious dental gold alloys, leader in zirconia manufacturing, and leading innovator of digital dentistry solutions and scrap refining services.
Founded in 1983
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Anton Woolf
CEO
Company data provided by crunchbase