Cisco · 2 months ago
Customer Reliability Engineer
United States
Full-time
Remote
Mid, Senior Level
$128K/yr - $168K/yr
5+ years expCisco is a leading technology company revolutionizing how data and infrastructure connect and protect organizations. They are seeking a Customer Reliability Engineer to ensure that customers can run Isovalent networking for Kubernetes reliably at scale, while providing proactive support and issue resolution.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
Responsibilities
As a Technical Consulting Engineer, you are the tip of the spear in interacting with our customers
Our CRE team adapts the best practices of Site Reliability Engineering (SRE) and applies them to our customers
As part of the role, you will gain a deep understanding of our customers, their architecture down into their various configurations
The main mission of this role is to ensure that our customers can continue running Isovalent networking for Kubernetes, reliably, at scale
You will work with various stakeholders, internally and externally to provide world class support and issue resolution to various incidents and enhance our organization’s view into the health of our various customers
This role takes a proactive approach vs a reactive approach to customer reliability and you will use existing data to help us and our customers be aware of upcoming reliability risks
Qualification
Required
Minimum of 5 years hands-on experience managing and scaling advanced Kubernetes clusters in production environments
Minimum of 2 years of hands-on experience configuring and managing Cisco Nexus switches in production environments
Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7
Preferred
At least 2 years of direct experience supporting and engaging with enterprise customers in a technical capacity
Experience resolving issues with Kubernetes and cloud-native technologies at a large production scale
Extensive knowledge of Customer Reliability Engineering (CRE) practices, including Production Readiness Reviews (PRRs), Customer Test Environments (CuTEs), tooling, monitoring, knowledge base creation, and retrospectives
Extensive experience with at least one major cloud provider (AWS, Azure, or GCP)
Strong familiarity with standard methodologies in operating system security and their application in cloud-native technologies
Dedication to teamwork through the creation of valuable content for customers and internal team members
Emphasis on using automation technologies for efficiency in handling repetitive tasks
Benefits
Medical, dental and vision insurance
A 401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses subject to Cisco’s policies
Performance-based incentive pay on top of their base salary
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
2026-01-12
2026-01-11
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