Urban Science · 1 month ago
IT Operations Associate - Infrastructure
US-CA-Long Beach
Full-time
Hybrid
Entry Level
$78K/yr - $96K/yr
1+ years expUrban Science is a company that empowers clients to transform overwhelming industry data into actionable insights. They are seeking an IT Operations Associate to provide local support for network infrastructure needs, ensuring optimal performance and timely issue resolution.
AutomotiveBusiness IntelligenceMarketing
No H1B
Responsibilities
Support the Local Area Network (LAN) and related equipment for assigned office(s)
Evaluate network performance data to ensure sufficient availability, to identify network related issues, or determine if alerts are false positives
Respond to requests to configure security settings and grant access permissions for internal staff
Collaborate with application development to troubleshoot issues for client based solutions
Assist with severity 1 issues for client based solutions during production to ensure solution is restored in a timely manner
Install, repair and replace hardware from vendors on physical servers within datacenters
Configure, test, and troubleshoot software to ensure upkeep within ITO standards
Provide back end phone system support relating to connectivity and configuration
Provide input to determine budgeting needs for purchasing new equipment including, hardware for virtual servers, storage space, phone equipment, hubs, switches and related technical equipment
Back up systems/databases, file shares and email accounts and respond to requests to restore data as needed
Create and update technical and/ or procedural documentation on the portal (SharePoint)
Actively monitor the global Infrastructure team ticket queue and assign tickets to the correct team member within a specified time frame, ensuring adherence to SLAs (service level agreements)
Stay updated on network related technologies and make recommendations for hardware and software products to the team for review
Work with software/hardware vendors on contract renewals, updates and issues
Provide training and knowledge sharing to new team members, ensuring instructions are clearly explained and understood
Proactively communicates with upper management to provide updates and report issues in a timely manner
Works with manager in completing own annual goal setting and performance review in a timely manner
Participate in ad-hoc IT Operations related projects or assignments, as needed
Qualification
Required
Ability to create detailed documentation in a standardized format and follow detailed documentation instructions
Basic knowledge of various technologies required for the specific role (i.e., LAN/WAN, storage and back-up software, Citrix)
Ability to prioritize competing demands and manage multiple concurrent tasks
Ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
Ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure
Ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
Ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards
Ability to behave in a trustworthy & transparent manner
Ability to work cooperatively with others and be part of a team
Ability to keep emotions under control and to restrain from negative actions or behaviors
Ability to gain a deeper understanding of work related issues or events by making a concerted effort to gather information and seek out development opportunities
Ability to go above and beyond in order to improve or enhance job results
Ability to monitor and check work related information and deliverables ensuring high quality and accuracy
Ability to understand and help/assist both internal and external customers and meet their needs
Ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives
Ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization
Must have a baccalaureate degree in a technical field (computer science, computer engineering, information technology, information systems, etc.) from an accredited U.S. college or university, or equivalent foreign institution
ITIL Certification required within 90 days of hire
Preferred
One to three years of related work experience preferred
Benefits
Discretionary bonus
Myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition
Company
Urban Science
Urban Science is a business-solution company which supports the needs of the sales and marketing function of the automotive industry.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Phil Giroux
Chief Financial Officer
Rebecca Gualdoni
Chief Human Resources Officer
Recent News
DBusiness Magazine
2025-10-22
Company data provided by crunchbase