Regal Boats · 1 month ago
Marine Field Service Representative - New Year, New Career!🎉
Orlando, FL
Full-time
Hybrid
Mid Level
$62K/yr - $90K/yrRegal Boats is a family-owned company with over fifty years of excellence in the boating industry, seeking a motivated Field Service Representative. This role involves diagnosing, repairing, and maintaining boats while providing exceptional customer support and technical assistance at various locations.
Manufacturing
Responsibilities
Conduct thorough inspections of boats to identify issues and diagnose problems accurately
Perform necessary repairs, maintenance, and upgrades on boats, including but not limited to cabinetry, engines, electrical, plumbing, gel coat, and other components
Provide exceptional customer service and technical support to boat owners, addressing their questions, concerns, and issues promptly and professionally
Process warranty claims and carry out warranty-related repairs, ensuring compliance with company policies and procedures
Maintain detailed records of service activities, including parts used, labor hours, and service reports
Adhere to safety protocols and industry regulations to ensure a safe working environment and compliance with all relevant standards
Stay updated on the latest industry trends, technologies, and product developments through ongoing training and development opportunities
All other duties as assigned
Qualification
Required
High school diploma or equivalent; technical or vocational training in marine mechanics is a plus
Proven experience as a Marine Technician or Field Service Technician in the boating industry
Strong knowledge of boat systems, engines, electrical systems, and plumbing
Experience working with fiberglass and resin
Excellent diagnostic and problem-solving skills
Customer-focused with exceptional interpersonal and communication skills
Ability to work independently and as part of a team
Strong organizational skills and attention to detail
Valid driver's license and availability for extensive travel (1/2 to 3/4 of the year)
Must possess or be able to obtain a valid passport
Preferred
Possess or be able to obtain a captain's license (reimbursed by the company)
Strong attention to detail
Work well with teams and in close proximity to each other
Able to understand and follow verbal and written directions
Excellent verbal and written communication skills
Good Time Management skills in order to schedule and complete work in a timely and efficient manner
Proficient with PC using Microsoft Office suite and Google Docs
Benefits
Captain's license (reimbursed by the company)
Company
Regal Boats
At Regal, we build memories. We build family.
Founded in 1969
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
S
Sean Cuda
Chief Financial Officer
Company data provided by crunchbase