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Garnet River · 5 hours ago

Customer Service Representative -$100 Sign On

Amherst, NY

Full-time

Onsite

Entry Level

$17/hr - $17/hr

1+ years exp

Garnet River is a company operating within the technology sector of the ground transportation industry, currently seeking several Customer Service Representatives. The role involves providing assistance to customers with fare media cards and accounts, ensuring professional and courteous support while working under close supervision.

ConsultingInformation TechnologyIT InfrastructureIT ManagementOutsourcingSecurityStaffing Agency

Hiring Manager

Carrie Smith, PHR

Responsibilities

Answers all incoming fare media phone calls from customers

Processes all fax and email inquiries

Performs all assigned tasks as quickly and accurately as possible

Follows all established policies, procedures, and written/verbal instructions

Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible

Answers all inquiries related to fare media

Initiates outbound calls as needed

Qualification

Customer Service ExperienceCall Center ExperienceTyping 40 WPMMicrosoft Office ProficiencyHigh-volume ResponseTeam PlayerPositive AttitudeFast-paced Environment