Brello Health · 5 hours ago
Customer Service Representative
Houston, TX
Full-time
Onsite
Mid Level
3+ years expBrello Health is a wellness-first brand focused on simplifying access to compounded medications. The Customer Service Representative will serve as the primary point of contact for customers, ensuring exceptional service and gathering feedback to enhance pharmacy offerings.
Health Wellness & Fitness
No H1B
Hiring Manager
Latrice Lowery
Responsibilities
Serve as the primary point of contact for customers, building strong relationships and proactively understanding their needs to offer tailored solutions
Respond promptly and professionally to all customer inquiries, medication orders, and requests via phone, email, and digital channels
Accurately process customer information, prescriptions, and insurance details to ensure efficient and timely order fulfillment
Collaborate closely with the pharmacy team to coordinate medication orders, shipments, and other essential customer services
Maintain meticulous records and documentation to support robust customer relationships and ensure full regulatory compliance
Identify and suggest opportunities to enhance the customer experience and improve operational processes to the management team
Uphold the highest standards of customer service, patient privacy, and confidentiality at all times
Perform other duties as assigned and required to support departmental and organizational goals
Qualification
Required
Minimum 3 years of experience in a customer service–focused role with a high call volume
Must obtain a Pharmacy Technician Trainee License within 30 days of employment (company reimburses associated fees)
Prior experience in a pharmacy or healthcare customer service environment
Proficiency in using computer systems, electronic health records, and other relevant software
Excellent communication and interpersonal skills, with the ability to interact effectively with diverse customer groups
Strong problem-solving and critical thinking abilities to adeptly handle a variety of situations
A commitment to continuous learning and a passion for delivering exceptional service to our customers
Preferred
Active Pharmacy Technician License or Certification (e.g., State Certified or Nationally Certified - CPhT)
Bilingual language skills (e.g., English and Spanish) are a significant plus
Benefits
Comprehensive benefits package including medical, dental, paid time off.
Quarterly bonuses based on performance.
Professional development and career advancement opportunities.
Collaborative and supportive work environment.
Company
Brello Health
At Brello, we are pioneering a revolution in personalized health and wellness.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase