Rush Street Interactive · 1 month ago
Sportsbook and Online Casino Customer Support Agent - Swing/Overnight Shift
Collingswood, NJ
Full-time
Hybrid
Entry Level
$18/hr - $24/hr
1+ years expRush Street Interactive is a market leader in online casino and sports betting, operating brands like BetRivers and PlaySugarHouse. The Sportsbook and Online Casino Customer Support Agent will provide top-tier service to players through various communication channels, ensuring a seamless gaming experience.
CasinoGamingOnline Games
Responsibilities
Deliver real-time, empathetic support across chat, email, and phone
Help players manage accounts, navigate responsible gaming tools, and solve tech challenges
Guide players through promos, loyalty programs, and game rules
Investigate and escalate complex bugs, fraud signals, or account concerns
Propose smarter processes and help evolve our internal knowledge base
Thrive in multiple systems, queues, and workflows—without skipping a beat
Investigate and escalate technical bugs, account issues, or fraud risks as needed
Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues
Proactively contribute to a positive, collaborative team culture
Amplify the iGaming experience of our players with detailed, personable support
Qualification
Required
1+ years of customer service experience (call center, helpdesk, or online support preferred)
Strong communication skills, especially written—tone, grammar, and clarity matter
Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting
Highly reliable, self-motivated, and able to adapt in a fast-paced environment
Flexible schedule, including availability for weekends, evenings, and holidays
In this position, you will be required to obtain and maintain a license with one or more gaming regulatory agencies
Candidates must be comfortable working any of the following shifts: Swing Shift: 6:00 PM – 4:00 AM, Reverse Swing: 4:00 AM - 2:00 PM (4x week) or 6:00 AM to 2:00 PM (5x week), Overnight Shift: 12:00 AM – 10:00 AM
Preferred
Experience or interest in sports betting and major U.S. sports is a major plus
Active Gaming Control Board Licenses preferred or ability to obtain
Benefits
Discretionary annual company bonus (Eligibility Varies by Role)
401(k) plan with 100% company match on the first 4%
Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
Paid Time Off (Eligibility Varies by Role)
Employee Assistance Program (EAP)
Company
Rush Street Interactive
Rush Street Interactive offers online casino and sports betting in the U.S.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$160MKey Investors
Fidelity
2020-12-29Post Ipo Equity· $160M
2020-12-29IPO
Leadership Team
Richard Schwartz
Chief Executive Officer
S
Shubham Tyagi
Chief Technology Officer
Recent News
Rush Street Interactive, Inc.
2025-12-02
Rush Street Interactive, Inc.
2025-12-01
Company data provided by crunchbase