This job has closed.

L3Harris Technologies · 2 weeks ago

Associate, IT Customer Services

Greenville, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

L3Harris Technologies is dedicated to recruiting and developing high-performing talent who are passionate about what they do. They are seeking a motivated and customer-focused Level 1 IT Customer Support Specialist to join their 24x7 Network Operations Center, ensuring the stability and integrity of network services for internal and government customers.

CommercialInformation TechnologyNational Security

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Will be providing end user support for L3Harris employees and the government customers during 24/7 operation hours

Provide first-level contact and convey resolutions to customer issues by answering incoming calls to the helpdesk promptly

Accurately log all helpdesk interactions and track user requests within the ITSM ticket system

Monitor and track specific program info using designated resources, ensuring constant awareness of status

Vigilantly monitor the system resources for any anomalies or irregularities and take appropriate action as required

Perform incident management by identifying, analyzing, and, escalating complex problems to higher-level support teams when necessary

Manage service requests by fulfilling user needs in a timely and efficient manner, adhering to service level agreements

Maintain a high degree of customer service for all support queries and adhere to all service management principles

Collaborate with other IT team members to ensure a cohesive and unified support experience for all users

Participate in ongoing training and development to stay current with system information, changes, and updates

Ability to follow detailed instructions and working guides to accomplish necessary tasks

Qualification

Helpdesk supportTechnical supportCompTIA Security+ITSM ticketing systemsMicrosoft Office 2016O365 suiteCommunicationTeam collaborationAdaptability

Required

Bachelor's Degree with 0 to 2 years of prior related experience or 2 years post-Secondary / Associate's Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 4 years of prior related experience

Active DOD Secret Security Clearance

CompTIA Security+ not required but must have the ability to obtain

Proven experience in a helpdesk or technical support role

Strong understanding of computer systems, mobile devices, and other tech products

Ability to diagnose and resolve basic technical issues

Excellent communication skills, both verbal and written

Ability to work effectively in a team environment and independently

Flexibility to work in shifts for 24/7 helpdesk coverage

Microsoft Office 2016 and O365 suite