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Comfort Keepers · 1 month ago

Client Care Development Representative - Inside Sales

Farmington, MI

Full-time

Onsite

Entry, Mid Level

$40K/yr - $50K/yr

2+ years exp

Comfort Keepers is a nationally recognized provider of uplifting in-home care services. They are seeking a high-energy, empathetic, and tech-savvy Client Care Development Representative (CCDR) to connect families with care solutions and convert inquiries into scheduled consultations.

CouponsElder CareHealth CareHome Health CareLifestyleService Industry

Responsibilities

Respond to calls, web inquiries, and social media messages within 5 minutes

Use a discovery-based framework to qualify care needs with empathy

Schedule and confirm consultations using internal scheduling software

Maintain a minimum 65% inquiry-to-consult conversion rate

Re-engage cold and past leads through weekly contact cadences

Use LinkedIn and Facebook to identify and connect with referral sources

Share local engagement content (caregiver spotlights, success stories, etc.)

Send personalized outreach to generate inquiries and appointments

Maintain accurate, real-time dashboards (volume, conversion, attribution)

Analyze lead sources and recommend channel optimization

Ensure all CRM records are complete and accurate

Align with Marketing and Operations on weekly themes and content

Use templated outreach messages with personalization for greater impact

Coordinate warm handoff to Client Care Coordinator after consultations are booked

Participate in an after-hours on-call rotation (up to 8 days per month) to respond to urgent inquiries and ensure quality of care is maintained

Qualification

Inside sales experienceCRM tools proficiencyActive listening skillsSocial media prospectingScheduling software familiarityMultitasking abilityEmpathyPhone presenceTime management