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Novarad · 1 month ago

Technical Support Engineer - Spanish Speaking

Provo, UT

Full-time

Onsite

Senior Level

5+ years exp

Novarad is a leader in healthcare IT and imaging solutions, focused on transforming healthcare through innovative technology. The Technical Support Engineer will manage technical relationships with key clients, ensuring customer satisfaction by delivering technical solutions and support in both Spanish and English.

Enterprise SoftwareHealth CareInformation Technology

Responsibilities

Communicate with Novarad customers in either fluent Spanish or English

Advise on system configurations that adhere to best practice standards while meeting customer needs

Work closely with customers to understand their workflow technical requirements and develop solutions to meet those needs

Collaborate with cross-functional teams to ensure understanding of workflow and provide technical solutions and support to clients

Coordinate the resolution of technical issues in a timely manner

Develop and maintain strong relationships with key stakeholders and decision-makers within assigned accounts

Provide regular status updates to clients and internal stakeholders

Act as the primary technical point of contact for key customers, building strong relationships and ensuring customer satisfaction

Proactively identify and coordinate the resolution of technical issues, ensuring minimal disruption to the customer

Prepare and deliver technical presentations, demonstrations, and training sessions for customers

Keep up-to-date with industry trends and new technologies to provide value-added services to clients

Collect and analyze customer feedback, making recommendations for product improvements

Maintain a deep technical knowledge of the company's product offerings and understanding of how they meet client needs

Qualification

Technical Account ManagementHealthcare IT experienceSpanish proficiencyPACS AdministrationBachelor's degreeLeadership skillsCommunication skillsInterpersonal skillsProblem-solving skills