Texas Children's Hospital · 1 month ago
Case Management Assistant
Bellaire, TX
Full-time
Onsite
Entry Level
2+ years expTexas Children's Hospital is the nation's first health maintenance organization created just for children, providing healthcare services to a large member base. They are seeking a Case Management Assistant to support case management services, assist in member outreach, and coordinate community resources to promote optimal health.
EducationHealth Care
Responsibilities
Provides Support for Case Management Services
Answers incoming fax, email and phone requests as evidenced by fax log, inbox, Customer Relationship Management (CRM)s, and event tracking
Initiates member phone calls daily and identifies issues and refers to care/case manager and other health plan departments as indicated. Documents in current case management system
Provides updated case management database and statistics monthly and quarterly. Submits data collection in a timely manner monthly
Tracks member interactions and provides assistance in telephonic outreach and data collection through special disease management projects that are grant based
Accurately schedules, cancels, and documents new and/or follow-up appointments for both face to face and telephonic requests, as needed for case manager and transition specialist using scheduling calendar application
Ensures that projects assigned are completed timely and accurately to support member population assessments and appointments
Screens and evaluates all calls and refers as necessary to case manager, social worker, or transition specialist and/or supervisor
Gathers data for statistics by product, service, and network and maintains all required logs
Qualification
Required
H.S. Diploma or GED required
2 years Case management, community outreach, healthcare, and/or health insurance experience required or 3 years General administrative experience required
Preferred
2 years Call/Contact Center experience preferred
Company
Texas Children's Hospital
Texas Children’s Hospital is a world-class pediatric facility, nationally recognized as a top children’s hospital.
10001+ employees
H1B Sponsorship
Texas Children's Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (18)
2023 (9)
2022 (12)
2021 (11)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Aisha J.
Vice President of Corporate Governance and Chief of Staff to the President & CEO
Mark Wallace
President and CEO
Recent News
2025-10-31
2025-10-30
Fierce Healthcare
2025-10-11
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