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Global Industrial Company · 1 day ago

Specialist, Customer Success

Greater Milwaukee

Full-time

Hybrid

Mid Level

4+ years exp

Global Industrial is an industry leader providing industrial equipment and supplies to businesses throughout North America. The Specialist, Customer Success role focuses on enhancing customer experience by providing support to a specialized sales unit and resolving customer issues in a timely manner.

ConstructionIndustrialManufacturingMedicalOffice SuppliesSecurityService IndustrySupply Chain Management

Responsibilities

Attends all assigned sales unit team meetings to understand the needs and initiatives of the sales unit

Provides customer support to include any of the following requests based on support assignment:

Provide AM administrative functions such as account lookups, communications, special customer requests, quotes, orders, POs

Prepares and shares reports from PowerBI or PCS

Resolves all customer issues as assigned by a sales rep, manager, or director

Assists with bids, eproc requests, and GPO onboarding

Work through vendor requests and issues while preparing paperwork for any approvals

Create and document process flows to improve process while gaining alignment from managers

Provides support to customers in order to resolve sales-related issues in a timely manner

Work with internal teams to solve for customer needs and/or issues

Expedites and follows through on rush requests from customers

Works directly with customers to ensure a high level of customer support

Assists with Business Review preparation

Works in a team environment to support the customer experience

Qualification

Sales support experiencePowerBIMS Office SuiteProcess improvementMulti-taskingInterpersonal skillsWritten communicationVerbal communicationAttention to detailOrganizational skills