Palo Alto Networks · 1 month ago
Senior Director, Technical Services (NAM)
United States
Full-time
Remote
Director/Executive
$270K/yr - $315K/yr
10+ years expPalo Alto Networks is a cybersecurity company committed to protecting the digital way of life. The Senior Director of Technical Services for North America will lead the organization responsible for guiding customers through the post-sale lifecycle, ensuring high-quality execution and alignment across teams to enhance customer experience and drive business outcomes.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
Responsibilities
Lead all Technical Services delivery across NAM, ensuring consistent, high-quality execution
Align with GCS, Sales, Product, Engineering, and Partner teams to drive customer and business outcomes
Support Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations
Represent NAM in global forums, advocating for customer insights and regional needs
Build, develop, and mentor a high-performing technical organization
Create a culture grounded in accountability, continuous learning, and operational excellence
Coach teams through complex customer situations, rapid change, and new delivery models
Foster a culture of people performance management and accountability
Maintain strong utilization, backlog health, and delivery predictability
Optimize resource mix across FTEs and contractors to maximize agility and cost efficiency
Reduce Time to Value and Time to Deploy by strengthening deployment and adoption practices
Contribute to service sales growth through scalable, outcome-driven offerings
Sustain strong relationships with subcontractors and partners to support delivery at scale
Meet global margin targets through efficient, high-quality execution
Advance automation and AI across Cloud & Cortex professional services and customer success engineering to improve scale and consistency
Standardize delivery practices, proactively identify risks, and drive data-backed decisions across areas to improve service health
Ensure effective execution of global and theatre-level programs, adapting them for NAM where needed
Qualification
Required
10+ years in technical services, professional services, customer success, support, or similar roles in a high-growth SaaS/cloud environment
5+ years leading regional or multi-regional teams with direct and matrixed reporting lines
Strong track record of delivering against KPIs including deployment speed, adoption, margin, utilization, and CSAT
Deep familiarity with Cloud, Endpoint, SOAR, SIEM, and SOC environments
Experience supporting cyber security programs for large US Federal Government customers
Experience with supporting operational security requirements or enterprise governance, risk, and compliance initiatives
Experience engaging with and presenting to executive stakeholders across Product Management, Services Product Management, Sales, and PS/CS organizations
Experience leading large scale teams exceeding 100+ FTEs and Contractor staff
Strong communicator who can influence across technical and non-technical teams
Skilled at building trust, developing talent, and guiding teams through ambiguity
Balanced, thoughtful decision-maker in escalation and complex customer situations
Highly collaborative, with a track record of driving alignment and continuous improvement
Industry recognized security credentials, e.g. CISSP, CRISC
Bachelor's degree required
Willingness to travel 20–30% within NAM and occasionally globally
Preferred
Experience with industry leading security platforms strongly preferred
Master's/MBA preferred
Equivalent military experience considered
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
10001+ employees
H1B Sponsorship
Palo Alto Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (482)
2023 (341)
2022 (452)
2021 (493)
2020 (235)
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
2026-01-14
2026-01-13
Jerusalem Post
2026-01-11
Company data provided by crunchbase