Lead · 1 day ago
IT Support Specialist
Kansas City, MO
Full-time
Hybrid
Entry Level
1+ years expLead is a fintech building banking infrastructure for embedded financial products and services. They are seeking an enthusiastic and customer-focused IT Support Specialist to provide day-to-day technical support to employees and assist with maintenance of IT systems across branch and office environments.
BankingCryptocurrencyFinanceFinancial ServicesFinTech
Responsibilities
Provide first-line technical support for employees, both in-person and remotely, by troubleshooting hardware, software, and connectivity issues
Provide on-site support to our Crossroads and Lee’s Summit branch locations. Travel between offices occasionally, as required by business needs
Set up and configure desktops, laptops, phones, and peripheral equipment for new hires and existing staff
Support onboarding and offboarding processes, including account setup, password resets, and equipment handoffs
Document support requests and resolutions in the IT help desk system, ensuring accurate records and identifying patterns
Assist in maintaining and supporting office and branch IT equipment, including printers, phones, and meeting room technology
Escalate more complex issues to senior IT staff when necessary and follow up to ensure resolution
Maintain an organized inventory of IT equipment and track hardware assignments
Stay current on internal IT policies, security practices, and basic troubleshooting methods
Qualification
Required
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Proven experience in customer support or technical assistance (1-3 years experience)
Familiarity with Windows and/or Mac operating systems
Basic knowledge of networking concepts (e.g., IP addresses, Wi-Fi connectivity, printers)
Customer service mindset with strong verbal and written communication skills
Willingness to learn and grow in a team-oriented environment
Ability to follow documented procedures and work independently with guidance
Preferred
Experience with help desk ticketing systems (e.g., Jira, Zendesk, Freshservice)
Familiarity with Active Directory
Familiarity with Microsoft 365, Google Workspace, or other common business productivity tools
Exposure to mobile device management (MDM) or identity and access management tools
Benefits
Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
Paid parental leave
Flexible vacation policy, including PTO and paid holidays
Company
Lead
Lead is a Banking as a Service platform providing financial solutions for individuals, businesses, and fintech companies.
51-200 employees
H1B Sponsorship
Lead has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (2)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$170M2025-09-04Series B· $70M
2022-08-01Series A· $100M
2022-08-01Acquired
Leadership Team
Jacqueline Reses
Chief Executive Officer
Ronak Vyas
Cofounder and CTO
Recent News
Crunchbase News
2025-10-15
CoinDesk: Bitcoin, Ethereum, Crypto News and Price Data
2025-09-30
2025-09-14
Company data provided by crunchbase