Apply on Employer Site

Vanguard · 1 month ago

Client Representative, Senior Associate

Scottsdale, AZ

Full-time

Hybrid

Mid Level

$54K/yr - $78K/yr

Vanguard is a company dedicated to serving investors fairly and providing them with the best chance for investment success. As a Client Representative, Senior Associate, you will be a trusted resource for clients with advanced brokerage needs, providing expert support and education on various investment topics while collaborating with cross-functional teams to enhance client experience.

FinanceFinancial Services

No H1B

Responsibilities

Serve as a primary point of contact for client inquiries through the phone channel related to brokerage and investment related topics

Provide expert-level support and education on: Margin trading and requirements, Corporate Actions (mergers, splits, tender offers), Options trading strategies and mechanics, Fixed Income products (CDs & Treasuries), Investment education and platform navigation

Collaborate with cross-functional teams to resolve complex issues and ensure a seamless client experience

Identify trends in inquiries and recommend process improvements or training opportunities

Maintain up-to-date knowledge of industry regulations, internal policies, and market developments

Qualification

FINRA Series 7 licenseFINRA Series 63 licenseClient relationship managementBrokerage products knowledgeCustomer service experienceFinancial concepts explanationInterpersonal skills

Required

Experience in client services preferred

Familiarity with brokerage products and services, such as margin trading, options, and fixed income instruments

Strong interpersonal and client relationship management skills

Customer-facing and/or inbound phone experience

Ability to explain financial concepts in a clear, client-friendly manner

Undergraduate degree or equivalent combination of experience

The SIE is a mandatory requirement for the role prior to starting at Vanguard

Active FINRA Series 7 and 63 licenses (or ability to obtain within the required timeframe)

Benefits

Fully paid training, coaching, and continuous support to pass the FINRA Series 7 & 63.

Access to learning and development resources to build your financial acumen.

Hands-on coaching by purpose-driven leaders to help you excel and prepare for future opportunities.

Exposure to Vanguard’s Advanced Blueprint path to proficiency, enabling high-performing crew to progress within the space in as little as 6–9 months based on performance and business need.