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SMS Data Products Group, Inc. · 1 month ago

AFCENT NOSC – Lead Unified Communications Voice Architect

Sumter, SC

Full-time

Onsite

Senior Level

5+ years exp

SMS Data Products Group, Inc. is a dynamic systems integrator that has been serving the federal government since 1976, offering innovative solutions in engineering, operations, and cybersecurity. The Lead Unified Communications Voice Architect will engineer and implement voice/video networks and services, troubleshoot complex network issues, and provide IT management support.

GovernmentHardwareInformation TechnologySoftwareTelecommunications

Growth Opportunities

Responsibilities

Engineer, design and implement Unified Communications/Collaboration voice/video network, systems, and services (e.g., Cisco Unified Communications Call Manager, Cisco Unity, Cisco Unity, Connection & Unity Express, Dial Plans, Calling Search Spaces and Partitions, Call Admission Control, Voice Gateways, and other Session Border Controllers)

Maintain a strong understanding of Session Initiation Protocol (SIP), H.323, Solutions for Suggested Corridors Program (SCCP) protocols and codecs and be able to implement and integrate into new and existing network environments

Identify and troubleshoot VoIP and Video QoS issues and recommend and implement mitigation strategies

Troubleshoot escalated issues to identify and repair complex network issues for WAN, LAN, Voice, and Video

Maintain knowledge of QoS and Call Admission Controls (CACs) and skills in troubleshooting complex networks regarding call routing and gateways

Analyze a myriad of networking metrics and recognize sub-par network performance

Develop reports and trend analysis documentation on bandwidth and network security incidents

Provide General IT Management support

Provide General Networking support

Provide LAN support

Provide WAN Enterprise support

Provide technical and general O&M support as required

Provide documentation/reports support as required

Provide meetings/briefings support as required

Provide functional training support as required

Provide OCONUS deployment/TDY travel support as required

Provide CONUS TDY support as required

Qualification

Unified CommunicationsCisco Unified CommunicationsSession Initiation Protocol (SIP)CCNPVoIP troubleshootingMicrosoft server installationITIL FoundationGeneral IT ManagementGeneral Networking supportLAN supportWAN Enterprise support

Required

B.S. in related field and 5 or more years' relevant IT experience OR 7 or more years' relevant IT experience

Knowledge of what constitutes a “threat” to a network

Skill in providing feedback to enhance future collection and analysis

Must possess experience and demonstrate an understanding of Microsoft server installation, roles, active directory, storage, performance management, and maintenance

VCTA

CCNP

ITIL Foundation (candidate has up to 60 days to acquire ITIL Foundation certification)