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Core Education · 1 month ago

Quality Assurance Analyst

United States

Full-time

Remote

Senior Level

5+ years exp

Core Education is a dynamic organization dedicated to transforming the business model of higher education through innovative programs and partnerships. As a Quality Assurance Analyst, you will ensure the quality of releases by implementing automated checks, managing release processes, and driving defect management to support the organization's goals.

EducationSmall and Medium BusinessesTrainingUniversities

Responsibilities

Build the quality system • Author the enterprise QA playbook (checklists, severity model, exit criteria) across our portfolio and experience layers

Translate play definitions into testable acceptance criteria with owners and Service Level Agreements (SLAs)

Automate QA and instrumentation • Implement automated checks for websites and Landing Pages (LPs) (rendering, tags, accessibility, forms, Urchin Tracking Module (UTM) parameters), campaigns (naming, links, consent), and Customer Relationship Management (CRM) routing rules and contact center cadence

Monitor data freshness and coverage; integrate QA signals into our internal release and quality dashboard (“The Leveler”) with alerts to owners

Run release management and cutovers • Operate release gates—no change ships without an Experiment ID, QA Checklist pass, and a documented rollback plan

Chair cutover windows; coordinate with the Integrators Guild; capture decision logs and incident timelines

Drive defect management and prevention • Triage defects and lead Root Cause Analysis (RCA); maintain dashboards for escape rate and blocker aging; partner with Business Intelligence (BI) on quality trends

Enablement and change safety • Produce job aids, quick start videos, and office hours

Maintain evidence aligned to System and Organization Controls 2 (SOC 2) and International Organization for Standardization (ISO) 27001 expectations

Qualification

QA OperationsWeb QAMarTech QAData QAAPI QAGoogle Tag ManagerGoogle Analytics 4JiraConfluenceIncident communicationsChange managementAccessibility testingPythonSQLPostmanMicrosoft Power BI

Required

5–8+ years in QA/QA Operations (QAOps) or release/quality roles spanning web, marketing technology (MarTech)/Customer Relationship Management (CRM), data pipelines, and integrations (Software as a Service (SaaS) plus custom)

Web/LP QA: form handling, instrumentation via Google Tag Manager (GTM) and Google Analytics 4 (GA4) or equivalent, accessibility (often written “a11y”), performance, link/UTM validation (automated where possible)

MarTech/CRM QA: journey rules, lead routing, deduplication, scoring, contact cadence

Data QA: freshness/completeness checks, schema contracts, row-level tests

Application Programming Interface (API) / integration QA: request/response validation, failure modes, retries

strong Jira/Confluence hygiene

crisp incident communications

change management mindset

ability to translate business outcomes into pragmatic tests and guardrails