Motorola Solutions · 1 month ago
ITSM/ServiceNow PdM (Product Manager)
Schaumburg, IL
Full-time
Onsite
Mid, Senior Level
$120K/yr - $130K/yr
5+ years expMotorola Solutions is a global community focused on enhancing safety through technology. The ITSM Product Manager will own the ServiceNow product, defining strategic direction and tactical roadmap while collaborating with various teams to enhance service delivery and operational efficiency.
Cyber SecurityTelecommunicationsVideo
Responsibilities
Understand the strategic direction of the CMSO organization and aligns the D&T product strategy & product roadmap to assist in the accomplishment of the CMSO vision
Assesses the present and future MSST products and Platform & Infrastructure Technologies by reviewing specifications and requirements and appraising new product ideas
Assesses organizational needs by calling on internal operations teams along with external market research to evaluate the direction of service delivery and operations teams and their associated needs
Provides information for management by preparing short-term and long-term product roadmaps and special reports and analyses; answering questions and requests
Introduces new products to the organization that will help drive efficiencies and automation by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with development and infrastructure teams
Defines product business case/ROI for introduction of new products as well as any enhancement/feature requests introduced
Defines product requirements
Defines the “what” that the D&T Service Architecture Team will develop (“how”)
Backlog management & Feature prioritization
User adoption management
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies
Release management
Qualification
Required
Bachelors or higher in Computer Science or Computer Engineering
5+ years of ServiceNow experience
Preferred
Exceptional Strategic Thinking & Vision Skills
Experiences of implementing ServiceNow product
Excellent communication skills both written and verbal
Knowledge of the ITIL Framework
Strong Business and Technical Acumen
Financial Savviness & Analysis
Polished Presentation & Communication Skills
Strong Influencing & Leadership Skills
Strong Time Management and Organization Skills
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
H1B Sponsorship
Motorola Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (159)
2024 (119)
2023 (146)
2022 (170)
2021 (153)
2020 (155)
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
2026-01-16
2026-01-07
Company data provided by crunchbase