Third Federal ยท 1 month ago
Telecommunications Administrator (Hybrid - Cleveland, OH)
Cleveland, OH
Full-time
Hybrid
Senior Level
$80K/yr - $100K/yrThird Federal is a leading lender of conventional home mortgages with a strong commitment to customer service and community values. They are seeking a Senior Telecom Engineer / Administrator to ensure the health, security, and performance of their telecommunications systems while collaborating with various departments and vendors.
BankingCreditFinanceFinancial ServicesLending
Responsibilities
Perform daily health and security checks, log reviews, and backups for Avaya IP Office, ACR, Voicemail Pro, and related peripherals
Partner with Call Center Management to design, implement, and optimize applications such as ACD
Monitor ACD performance and generate reports for efficiency improvements
Coordinate with external vendors on complex projects, including installations, upgrades, and maintenance of voice and data networks (SIP, LAN/WAN)
Maintain working knowledge of local, interstate carrier offerings and SIP trunking
Meet with department managers to assess telecom and IS service needs, conduct site surveys, and provide recommendations
Handle new employee setups, adds/moves/changes for physical equipment and software
Provide remote and/or onsite support for relocation of branches and branch systems
Qualification
Required
Hands-on experience with Avaya systems, ACR (Xima), and call routing
Knowledge of placing Telco orders and billing reviews
Strong background in voice and data cabling installation and troubleshooting
Solid understanding of TCP/IP services and routing protocols, exposure to Juniper OS (Junos), DNS and DHCP in Microsoft environments is a plus
Proficiency with Windows OS, Linux, Outlook, and Microsoft Office Suite
Excellent analytical, problem-solving, and multitasking skills
Outstanding customer service and communication abilities (verbal and written)
Team-oriented mindset with a proactive approach to projects
High levels of initiative and dedication
Ability to travel occasionally and work after hours as needed
Preferred
Experience with SIP trunking and unified communications preferred
Familiarity with compliance and security best practices for telecom systems preferred
Benefits
Competitive compensation packages
Medical, dental, vision, and more
401k match
11 Bank Holidays + vacation/sick time
Stock Ownership Allocation
Exceptional culture and value system
Strong work/life balance
Growth opportunities
Mortgage Discount Program
Education Reimbursement Program
Company
Third Federal
Love. Trust. Respect. And a commitment to excellence.
Founded in 1938
1001-5000 employees
H1B Sponsorship
Third Federal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2007-04-23IPO
Leadership Team
A
Andrew Rubino
Chief Operating Officer
Marc Stefanski
President
Recent News
2025-10-31
2025-08-29
GlobeNewswire News Room
2025-03-20
Company data provided by crunchbase