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Hobbs Madison, Inc. · 1 month ago

Training and Development Specialist

United States

Full-time

Remote

Mid Level

Hobbs Madison, Inc. is a leading consulting firm focused on bridging the gap between business strategy and technology execution. The Training and Development Specialist will collaborate with various teams to create associate readiness plans for a large-scale system conversion, ensuring that staff are well-prepared to adapt to new business operations.

ConsultingFinancial ServicesInformation Technology

Responsibilities

Develop the associate readiness framework to assist with the development of the detailed associate readiness plan

Working with the client, designing associate readiness plans to ensure associates are prepared to work with clients and colleagues

Prepare the training materials detailing the new line of business processes, policies and procedures to ensure the associates are knowledgeable and prepared to engage with both customers and colleagues. This should minimally address required materials, systems and delivery methods

Identify resource and staffing requirements for each associate operating area (segments) to execute the readiness plan

Prepare to include refresher information and material as needed for regulatory and compliance topics as directed by client

Working with the communications work stream, assist in developing talking points and FAQs for branches, call center, and customer self-service as needed

Qualification

Training developmentAssociate readiness plansFinancial services experienceCommunication skillsPowerPointWordExcelSharePointJira

Required

Strong background in developing training and associate readiness plans to support a large-scale core system conversion

Experience with one or more large financial services clients

Skilled in the development of training and associate readiness plans and detailed training materials spanning multiple months, business units and delivery methods

Experience with bank related system conversions affecting branches, call centers, digital banking and operations

Excellent communication skills for business interviewing and collaborative design sessions with client teams

Strong Power Point, Word, and Excel skills

Working knowledge of Share Point, and Jira