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Adtran · 6 hours ago

Technical Support Engineer, Optical Transport

Atlanta, GA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Adtran is a company experiencing growth and is looking to expand its team by hiring talented individuals. The Technical Support Engineer role focuses on providing pre and post-sales technical support for Adtran's channels and end users, including on-site and telephone support, as well as assisting with system evaluations and installations.

SoftwareVideo

Work & Life Balance

Responsibilities

On site and telephone support during normal business hours

On-call service outside normal business hours

On site, level 3 support outside of normal business hours following escalation from support partners

Assist the customers during system evaluation and qualification trials and demo activities

Attend customer sites to install and commission Adtran products inside and outside of normal business hours

Administration and maintenance of equipment and tools used for support purposes

Documentation and feedback of product and quality issues to Engineering and Production via CRM tools (Salesforce)

Assist repair unit in identifying technical issues and authorizing the return of faulty materials

Create documentation and other tools to proactively educate channels and end users about potentially difficult issues prior to them becoming problems

Develops knowledge of Adtran products, focused on the product family Optical Transport (WDM) – completes the relevant Adtran Certified Engineer courses

Act as primary technical contact to designated customers for Service Delivery Management, including attendance and participation in Contract, Technical and Operational meetings

Other tasks as assigned

Qualification

Technical Support ExperienceFiber Optics KnowledgeNetwork Management SystemsIP Based DCN NetworksCommunication SkillsCustomer Interfacing SkillsAdditional Language SkillsPresentation Skills

Required

Up to 2 Years or greater experience in Technical Support or other technical service related department in the telecom business sector

Good technical background in fiber optics, LAN's, SAN, DWDM, Ethernet, and IP (including routing protocols) and ssh as well as working Knowledge about network management systems

Experience with IP based DCN networks

Excellent presentation and communication skills

Excellent communication and customer interfacing skills

Sitting for extended periods of time

Prepared to travel fairly extensively

Prepared to do flexible working hours