Henry Schein · 1 month ago
Director, Post Purchase
United States
Full-time
Remote
Director/Executive
$139K/yr - $174K/yr
12+ years expHenry Schein is a company focused on enhancing customer experiences, and they are seeking a Director, Post Purchase to lead strategies that ensure customer satisfaction after purchase. This role involves collaborating with various teams to optimize the post-purchase journey, analyze customer feedback, and implement strategies that drive retention and operational efficiency.
DentalHealth CareMedical Device
Responsibilities
Optimize and implement a comprehensive online post-purchase strategy that aligns with company goals and enhances customer satisfaction
Collaborate with marketing, customer support, and product teams to create cohesive post-purchase experiences
Analyze customer feedback and data to identify pain points and opportunities for improvement in the post-purchase journey
Design and oversee post-purchase touchpoints, including follow-up communications, feedback loops, and loyalty programs
Measure the impact of post-purchase initiatives on customer retention and satisfaction metrics
Lead and mentor a team dedicated to optimizing the post-purchase experience across all products and services
Stay updated on industry trends and best practices, making recommendations for continuous improvement in customer experience
Stay abreast of industry trends and competitor offerings to inform product decisions
Qualification
Required
Bachelor's degree in business, Marketing, Product Management, or a related field
Proven experience in product management or customer experience roles with a focus on online post-purchase phases
Strong analytical skills with the ability to derive insights from customer data and feedback
Exceptional communication and interpersonal skills, with a friendly demeanor to engage with various stakeholders
Experience in leading cross-functional teams and managing relationships across different departments
Ability to think strategically and creatively to solve complex customer experience challenges
A passion for customer success and a commitment to continuous improvement in the customer journey
Typically 12 or more years of increasing responsibility and complexity in terms of any applicable professional experience including proven experience in product management or customer experience roles with a focus on post-purchase phases
Preferred
Typically a Bachelor's Degree in Business, Marketing, Product Management, or global equivalent in related discipline
Master's degree or global equivalent preferred
May hold two or more industry certifications
Benefits
Medical, Dental and Vision Coverage
401K Plan with Company Match
PTO
Paid Parental Leave
Income Protection
Work Life Assistance Program
Flexible Spending Accounts
Educational Benefits
Worldwide Scholarship Program
Volunteer Opportunities
Company
Henry Schein
Henry Schein is a provider of health care products and services to office-based dental, medical and animal health.
10001+ employees
H1B Sponsorship
Henry Schein has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (6)
2022 (6)
2021 (1)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Kohlberg Kravis RobertsSMILE Health
2025-01-29Post Ipo Equity· $250M
2023-08-08Non Equity Assistance
2023-07-11Post Ipo Debt· $750M
Leadership Team
James A. Harding
SVP & CTO
Michael Ettinger
Executive Vice President, Chief Operating Officer
Recent News
Medical Product Outsourcing
2026-01-16
2026-01-16
Digital Commerce 360
2026-01-16
Company data provided by crunchbase