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POLARIS Laboratories® · 1 month ago

Strategic Account Manager, West and Canada

Indianapolis, IN, US

Full-time

Onsite

Mid Level

$75K/yr - $95K/yr

POLARIS Laboratories, LLC is seeking a Strategic Account Manager responsible for developing long-term relationships with a defined portfolio of customers. The role involves ensuring successful delivery of solutions, achieving sales goals, and identifying new business opportunities within existing accounts.

Oil & Energy

Responsibilities

Serve as point of contact to executive leadership of customers in defined territory

Conduct quarterly Program Enrichment Reviews for account generating 70% of territory revenue

Prepare recommended improvements for customer and company using quarterly reviews

Identify and submit continuous improvement ideas

Work with the AM to establish strategic account plans

Create strategic and implement plans for top accounts producing 70% of revenue

Input incoming/outgoing calls/email and update leads/open opportunities in SFDC (daily)

Target new business from accounts over $100k, including cold calls and customer referrals

Contribute to development of growth quota for existing line of business (territory)

Recruit companies and sponsors for annual Customer Summit

Assess/ validate customer needs and opportunities for additional programs/tests/services

Support onboarding introduction through collaborative efforts with customer service

Create and demonstrate value of fluid analysis with customer

Maximize user adoption and compliance

Up-sell and cross-sell POLARIS Laboratories® services

Responsible for evaluating pricing increase yearly (Jan)

Collaborate with Customer Experience, technical Business Consultants and Marketing

Advise internal team members customer needs and expectations

Administration, project management, campaign and team support

Identify, target, track efforts of potential customers over $100K, report out monthly

Work with top 70% revenue accounts to resolve issues with key decision makers

Lead internal teams to address and rectify issues of customer dissatisfaction

Personal skill development in the areas of sales (training, seminars, sales meetings)

Track and measure prospecting results to identify adjustments and best practices

Qualification

Sales experienceAccount managementCRM solutions (SFDC)Customer serviceProject managementEmail marketing (Pardot)Web presentation toolsNegotiation skillsPresentation skillsCommunication skillsTeam collaborationTime management