Neovance · 17 hours ago
Director, Customer Success
United States
Full-time
Remote
Director/Executive
$120K/yr - $150K/yr
10+ years expNeovance is transforming the patient experience through innovation and operational excellence. As the Director of Customer Success, you will manage strategic relationships with biopharma clients, design patient-focused programs, and lead a team to drive measurable results and enhance the customer experience.
Pharmaceuticals
Responsibilities
You will own and drive success for high-value accounts—ensuring alignment, transparency, and long-term retention
You will set the strategic direction for each client, shaping programs that deliver measurable business impact and exceptional patient experiences
You will create and optimize programs built around real patient needs—partnering across Operations, Pharmacy, Solutions Strategy, and Tech to execute with precision
You will innovate continuously, adapting to market trends, regulatory shifts, and client priorities to ensure programs remain scalable, compliant, and high performing
You will position Neovance as a consultative, outcomes-driven partner—delivering insights and solutions that matter
You’ll develop strategies that increase client engagement, demonstrate ROI, and unlock long-term growth opportunities
You’ll transform QBRs by bringing forward diagnostic and predictive insights—not just what happened, but why, and what should happen next
You’ll use data to shape client decision-making, optimize performance, and reinforce the value of Neovance’s programs
You’ll be the voice of the customer—ensuring that operational teams, pharmacy, tech enablement, and strategic partners are aligned to deliver consistent excellence
You’ll influence product roadmaps and best practices by translating frontline insights into scalable improvements
You will mentor Associate Directors of Customer Success, cultivating a team that executes with clarity, confidence, and strategic discipline
You’ll champion a culture grounded in ownership, innovation, and delivering outcomes that truly make a difference
Qualification
Required
10–15 years of Proven experience in Customer Success, Account Management, or Program Strategy in healthcare, pharma, or life sciences
Experience in pharma services, market access, or patient support programs
Strong executive presence with the ability to influence senior-level decision-makers
Expertise in customer retention, business reviews, and program optimization
A deep understanding of patient access, HUB services, and reimbursement landscapes
A strategic mindset with a track record of building, scaling, and optimizing customer programs
Exceptional communication skills—able to influence, negotiate, and build trust
High comfort with data and analytics, using insights to guide program success
Demonstrated leadership experience mentoring and developing high-performing teams
Benefits
Medical, Dental, and Vision coverage
Life Insurance
Short- and Long-Term Disability
401(k) with a 5% company match with immediate vesting
Personal Time Off (PTO) or Flexible Time Off (FTO)
Company bonus where applicable
Company
Neovance
Neovance delivers AI-driven, patient-centric access solutions that speed therapy initiation, reduce barriers, and improve outcomes.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase