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Greenpoint Technologies, Inc. · 2 weeks ago

Client Support Engineer

Bothell, WA

Full-time

Onsite

Mid, Senior Level

$99K/yr - $137K/yr

5+ years exp

Greenpoint Technologies, Inc. specializes in delivering VIP Jet aircraft interiors for private clients and Heads-of-State. The Client Support Engineer role focuses on providing technical support to clients post-delivery, troubleshooting complex issues related to aircraft interiors, and ensuring high standards of customer service.

AerospaceInterior DesignManufacturingProduct Design

No H1B

U.S. Citizen Only

Responsibilities

Provide technical support to VVIP clients regarding aircraft interior systems, including entertainment systems, lighting, seating, and custom installations

Communicate with clients and their representatives to understand their needs and explain technical solutions

Diagnose, troubleshoot, and resolve complex technical issues, coordinating with internal engineering teams as needed

Create and maintain comprehensive documentation of support cases, including technical resolutions and best practices

Ensure that all support-related activities align with the company's high standards of quality and customer service

Provide training and guidance to clients on the operation and maintenance of their VVIP aircraft interiors

Work closely with internal teams, such as engineering, design, and manufacturing, to ensure client satisfaction and product quality

Other duties as assigned

Qualification

VVIP aircraft interiorsTechnical troubleshootingCustomer serviceEngineering drawingsCross-functional teamworkPlanning & OrganizationCommunication skillsProblem solvingAdaptability

Required

Bachelor's degree in an engineering discipline

Minimum of five years of experience in VVIP aircraft interior modifications or equivalent combination of education and experience

Understanding of VVIP aircraft interiors, systems, avionics, and electrical equipment

Good verbal and written communication skills, with the ability to interact professionally with high-profile clients and their representatives

Ability to diagnose and resolve complex technical issues effectively and efficiently

Demonstrated commitment to providing exceptional customer service and maintaining a customer-centric approach

Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment

Comfortable adapting to the unique and evolving needs of VVIP clients

Effective in communicating with diverse cultural groups as well as different levels from owners to factory floor personnel

Ability to read and interpret documents such as RFQs, statements of work, engineering drawings, aircraft technical publications (AMM, IPC, WDM, SDS, ICA, etc.), and component specifications

Ability to solve practical problems and deal with uncertainty in situations where only limited standardization exists

Ability to work outside of core business hours as required

Ability to travel for extended periods of time up to 6 weeks

Employees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person which is defined as a US Citizen, a Permanent Resident who does not work for a foreign company/foreign government/foreign governmental agency or organization, or a political asylee for legal compliance purposes

Benefits

Health care (medical, dental and vision)

Life insurance

Paid time off

401(k) savings plan with company match

Company

Greenpoint Technologies, Inc.

Voted Washington's 100 BEST Companies to Work For, Greenpoint Technologies is a premier Business Jet Completion Center with corporate headquarters in Bothell, Washington.

Founded in 1987

Bothell, Washington, USA

201-500 employees