Abacus Technology Corporation ยท 1 month ago
Unified Communications (UC) Engineer
Hanscom AFB, MA
Full-time
Hybrid
Mid Level
3+ years expAbacus Technology Corporation is seeking a Unified Communications (UC) Engineer to provide technical support for strategic network and information services at Hanscom AFB. The role involves designing, managing, and implementing voice solutions, as well as ensuring the availability of voice services in accordance with AF standards.
Information TechnologySoftwareTelecommunications
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Work with a team of UC engineers responsible for designing, managing, and implementing voice solutions per AF enterprise standards
Assist in planning of voice environments for internal customers, develop and review procedures for voice platform in relation to capacity planning, performance, reliability and security
Install, upgrade, operate, maintain, and configure all equipment/firmware/software required to ensure availability of all identified voice services in accordance with AF certification and accreditation and information assurance standards
Work with vendors, evaluate vendor hardware, software and communications products and make recommendations according to customer needs
Interface with distributed organizational Telephone Control Officers, conduct and attend planning meetings, review existing and projected voice line counts and assignments, survey communication room and telephony backboard terminations and cross-connects, and creation and updates of notional voice line cut-sheets for engineering capacity planning and processing detailed cut sheets
Qualification
Required
3+ years experience in unified communications
Bachelor's degree in a related field
Must be Security+ certified
In-depth hands-on experience of configuring, managing, troubleshooting Avaya AS5300, Redsky E-911, RTMI, vIPers, T-Metrics ACD
Experience troubleshooting SIP-based sessions across internal, service provider and external networks
Strong network debugging and troubleshooting skills
Must be able to create and maintain operational procedures, topology maps using Visio
Strong understanding and experience with databases, servers and windows and Linux based operating systems or appliances
Strong working knowledge of telecom, including ISDN/T-1, Voice Protection Systems and IP address Management/DHCP, DNS, etc
Strong working knowledge of associated telephony/VoIP standards and protocols such as SIP and H.323
Extensive hands-on experience in designing enterprise telephony solutions that will increase performance and flexibility to existing converged Gigabit Ethernet network infrastructure in accordance with AF UC policies and standards
Able to use packet capture and protocol analysis tools and techniques
Able to research technical issues and develop solutions using strong attention to detail
Must be disciplined in approach, self-motivated, and demonstrate excellent analytical, organizational, communication, and project management skills
Must be able to work effectively in a team and interact professionally with all levels of an organization
Able to lift and carry up 50+ lbs
Must be able to support after hours or weekend work as needed to address emergencies or for planned projects
Must be a US citizen and hold a current Secret clearance
Preferred
Working knowledge of Windows 2012/2016/IIS is a plus
Company
Abacus Technology Corporation
Abacus Technology Corporation delivers leading edge, high quality assistance in response to complex technology challenges.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
W
William Magro
Senior Vice President
A
Alice Solomon
Vice President
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