New Era Technology ยท 1 day ago
Field Support Engineer (Cooling Systems)
Ellendale, ND
Full-time
Onsite
Senior Level
5+ years expNew Era Technology is a global team committed to creating a supportive workplace. The Field Support Engineer will provide onsite technical services for mission-critical data center systems, including installation, troubleshooting, and maintenance of cooling equipment.
Audio/Visual EquipmentInformation TechnologyInternet
Responsibilities
Participates in system deployment projects for established service area, by delivering installation, startup and/or commissioning support services
Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests
Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required
Provides onsite support by assisting in troubleshooting and fault isolation of programmable logic controllers, electromechanical, networking, cooling and related systems
Identifies necessary parts to resolve customer equipment failures
Maintains accurate customer service records/reports within the service management tool
Recommends improvements to manuals, operational processes and procedures as needed
Contributes to training course content development and provides training to customers and other field service personnel, as required
Contributes to the creation of knowledge articles and other technical-related documentation
Serves as a technical resource to sales and business development personnel
Maintains knowledge of supported products including certifications, if required
Other duties as assigned
Qualification
Required
Minimum of 5 years of experience in field service or a similar technical support-related position
Prior experience of working within Data Center environments is required
Experience reading mechanical and electrical Schematics
Experience working with 124/208VAC and 48V DC
Prior experience troubleshooting and repairing hardware is required, for example with electro-mechanical equipment, controllers, sensors, and actuators, pumps, etc
Preferred
Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role
Company
New Era Technology
New Era Technology is a provider of managed IT services and systems intended to augment and support technology related requirements.
1001-5000 employees
H1B Sponsorship
New Era Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (8)
2023 (86)
2022 (7)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
D
David Stearns
Managing Director US Mid-Market Solutions Group - Retired
Marina Gregory
Chief Administrative Officer
Recent News
2025-08-26
2025-08-25
2025-07-08
Company data provided by crunchbase