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Centrilogic · 4 weeks ago

Lead, Data Center Technician

Rochester, NY

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Centrilogic is a global provider of IT transformation solutions that empower organizations to realize their full digital potential. The Lead, Data Center Technician will exemplify customer focus, ensure data center availability, and oversee the health and operations of data center infrastructure while supporting presales conversations and cross-training teams.

Information ServicesInformation TechnologyWeb Hosting

Hiring Manager

Zeina Isber

Responsibilities

Provide support to commercial teams and consult on pre-sales and post-sales activities

Be accountable to our customers, project timelines and the accuracy of our management systems

Infrastructure operations including daily rounds, onsite vendor management, record keeping, coordination and planning of general maintenance systems to ensure data center availability

Maintain accurate inventory of data center assets

Maintain accuracy of internal documentation such as facility floor plans in Visio, MEP drawings, and CMMS and DCIM platforms

Support internal change management process with the creation and maintenance of OPs/SOPs/EOPs and coordinated preventative maintenances

Support capacity planning and reporting against facility-based metrics, and utility usage

Prepare, manage and adhere to budgets and provide monthly reports detailing expenditures and identifying appropriate actions as required

Ensure documented polices and standards are adhered to, and any risks Identified are solutioned

Maintain and manage physical security of data center and ensure that all work performed within he data center follows company policies and local safety regulations

Drive adherence to compliance requirements and ensure any non-compliant findings are remediated

Additional tasks or projects as directed by your line manager

Qualification

Data Center OperationsCritical Infrastructure KnowledgeMechanicalElectrical SystemsMonitoringMaintenance ToolsMicrosoft M365 ProficiencyCommunication SkillsInterpersonal SkillsOrganizational SkillsTime Management SkillsCollaboration SkillsProblem-Solving Skills

Required

8+ years in Data Center facilities role

Proven ability to manage multiple competing priorities and guide teams through stressful situations

Able to understand mechanical and electrical systems, designs, and drawings. (e.g. HVAC, condensers, electrical distribution infrastructure, single line diagrams, air flow dynamics, engineering drawings, etc.)

Diverse knowledge and experience with monitoring and maintenance tools (BMS, Any Desk, DCIM)

Intermediate knowledge of Microsoft M365 products including Visio, Excel, and Project

Excellent oral and written communication skills

Strong interpersonal, organization, and time management skills

Experience in driving collaboration with cross-functional teams

Excellent knowledge of infrastructure and cloud computing technologies

Able to understand technical requirements and develop implementation plans

Able to learn new technical concepts quickly and create appropriate audience documentation

Provide general 24/7 availability to respond to emergencies (excluding planned time off)

Self-manage a flexible work schedule, including evenings and weekends

Comfortable adapting to changes in requirements and responsibilities

Be a self-starter, take a pro-active approach and drive innovation, have an analytical nature, be calm under pressure, and have a passion for problem-solving