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Franklin Energy · 2 weeks ago

All Programs - Field Supervisor

Charlotte, NC

Full-time

Onsite

Mid Level

3+ years exp

Franklin Energy is a leader in providing energy efficiency and grid optimization programs. The Field Supervisor is responsible for supervising field personnel who install energy-efficient equipment and products, ensuring quality and customer service through training, inspections, and performance management.

EnergyRenewable Energy

Responsibilities

Creation and management of onboarding training for new hires

Supervise the scheduling coordinator; responsible for all scheduling operations to include air sealing, direct install, and site assessment appointments

Control product and inventory management to ensure staff has all tools and energy efficiency product to complete installation efficiently

Conduct announced and unannounced inspections of field personnel to monitor their performance on a weekly/monthly basis in order to maintain quality and customer service

Support team members conducting field operations with troubleshooting, customer issues, and logistics

Provided technical assistance to crews

Approve installation summary sheets and verify that all work is complete and documented

Approve all timesheets, expense reports, and time off requests for assigned team members

Assist with performance review writing and presentation to direct reports

Assist with conducting disciplinary action as needed

Collaborate with other Field Supervisors and Field Managers to share best practices and continually improve operations

Perform and teach combustion safety testing, air sealing work, and direct installation. Conduct site assessments, direct installations, and air sealing appointments as needed

Conduct inventory counts and submit inventory reports as requested by management

Assure the cleanliness and organization of warehouse locations and fleet vehicle parking areas by regularly assisting with the cleaning and organization of those areas - this includes proper storage of product and recycling materials, if applicable

Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly

Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request

Qualification

Supervisory experienceExperience in installing technologiesMechanicalTechnical aptitudeConstruction toolsCustomer service skillsProficient in Microsoft OfficeOrganizedReliable transportationCommunication skillsDetail-oriented

Required

High school diploma or equivalent

Experience in installing technologies

Minimum of three years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management

Mechanical and technical aptitude

Strong customer service and communication skills

Must be able to handle a wide work variety and work in a fast-paced environment

Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload

Ability to identify and resolve project application issues with customers and trade allies

Proficient in Microsoft Office, specifically Word, Excel and Outlook

Strong data entry skills in entering information in tracking systems/databases

Ability to communicate effectively, both verbally and in writing with customers, clients and employees

Ability to analyze and interpret data and solve practical problems

Knowledge of mathematical concepts such as fractions, percentages and ratios

Committed to diversity and inclusion

Reliable transportation

Valid driver's license

Willingness to travel up to 80%

Preferred

Advanced degree

Supervisory experience

Weatherization knowledge - A plus

Knowledge of construction tools

Experience in customer service, sales, and field work

Company

Franklin Energy

Glassdoor3.9

Franklin Energy delivers end-to-end sustainability solutions through a portfolio of intelligent products and services that lower energy costs, reduce carbon and waste, and grow stronger communities and local economies.

Founded in 1994

Port Washington, Wisconsin, USA

1001-5000 employees