Connecticut State Community College · 1 month ago
Student Services Generalist
Danielson, CT
Part-time
Onsite
Entry Level
$34.06/hr - $34.06/hr
3+ years expConnecticut State Community College is dedicated to providing innovative education and training focused on student success. The Student Services Generalist role involves providing essential support to students in areas such as advising, enrollment, and financial aid, while fostering collaborative relationships with campus offices.
Higher Education
No H1B
Responsibilities
Answer general questions from visitors about CT State, Quinebaug Valley, and Willimantic Center academic programs and student services
Provide basic guidance on enrollment and admissions for prospective students
Assist with basic course registration (after they have met with a GPA) and add/drop classes during appropriate timelines
Troubleshoot basic technical challenges with students (e.g., password resets, email access, Blackboard navigation, and printing)
Navigate the CT State and QV websites to identify and direct students to appropriate student services resources (e.g., disability and accessibility services, financial aid, advising, and counseling and wellness) for more complex questions or issues
Facilitate connections to individual staff members for support via phone or Teams when on-site support is not available
In collaboration with Guided Pathways Advisors and Director of Career Services, provide student career exploration support, including assisting in the exploration of majors
Coordinate the recruitment, hiring, and training of Federal Work Study student employees
Update and maintain information in public spaces (e.g., bulletin boards and literature displays) on services and resources available to students
Share information on events, academic deadlines, and other items of interest with students, faculty, and staff
Support the implementation of events to support student success, including New Student Orientation
Qualification
Required
Associate's Degree in an appropriately relevant field together with up to three (3) years of related experience; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position's essential duties
Experience in student services in a higher education setting
Strong communication skills with demonstrated success in developing and maintaining professional relationships with various internal partners, including students, faculty, administration, and staff
Proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students
Excellent interpersonal oral and written communication skills
Strong Information technology literacy skills such as Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams etc.)
Preferred
Experience in student services in a community college setting
Experience using a Student Information System such as Banner (or comparable system)
Experience using event management software (e.g., EMS or comparable scheduling software)
Experience in a student-facing office setting
The ability to communicate additional languages beyond English (e.g., ASL, Spanish, Arabic, Bosnian)
Company
Connecticut State Community College
CT State Community College, headquartered in New Britain, is an associate degree and certificate-granting institution that serves 70,000 students, with 12 main campuses throughout Connecticut along with additional satellite locations.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
William (Terry) Brown
Associate Vice President for Strategic Operations & Partnership Development
Company data provided by crunchbase