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TELUS Digital · 14 hours ago

GenAI Project Manager

United States

Full-time

Remote

Mid Level

$140K/yr - $172K/yr

3+ years exp

TELUS Digital is a global arm of TELUS Corporation, focusing on customer experience innovation. They are seeking a dynamic Project Manager to lead GenAI-focused programs, managing end-to-end delivery and guiding cross-functional teams while ensuring client satisfaction.

AnalyticsArtificial Intelligence (AI)ConsultingData Collection and LabelingInformation ServicesInformation TechnologyOutsourcing

Responsibilities

Own the full project lifecycle: planning, execution, monitoring, and delivery across multiple GenAI client programs

Guide customers in defining realistic goals and workflows in evolving GenAI environments

Lead weekly and monthly status reporting, including data analysis, performance insights, and stakeholder updates

Ensure cross-functional collaboration across departments, including Community, Sourcing, Quality, Payments, Compliance, and Product

Identify and resolve operational or delivery challenges with a problem-solving mindset

Translate abstract client needs into actionable workflows and scalable solutions

Drive consistency and excellence in performance across globally distributed crowds

Lead customer communications, managing expectations, and providing regular updates

Create and maintain clear documentation: project plans, process maps, SOPs, and meeting notes

Own client relationships, proactively managing satisfaction and growth opportunities

Recommend best practices, tools, and process improvements to enhance delivery

Stay informed on GenAI advancements, LLM technologies, and implications for production

Qualification

GenAI ExperienceLLM KnowledgeProject ManagementAgile/Scrum CertificationMySQL KnowledgeData AnalysisAnalytical SkillsAutonomyLanguage ProficiencyCommunication SkillsCritical Thinking