Woods to Water Vacation Homes · 1 month ago
Owner Relations Lead
Nisswa, MN
Full-time
Onsite
Mid Level
$42K/yr - $50K/yrWoods to Water Vacation Homes is dedicated to providing exceptional homes and experiences in the Brainerd Lakes Area. The Owner Relations Lead will oversee owner communication and relationship management, ensuring a proactive and organized approach to owner interactions and property management.
Hospitality
Responsibilities
Serve as the primary point of contact for all property owners
Maintain a consistent, professional communication cadence across email, CRM tools, and owner portals
Manage all owner-related inquiries, updates, requests, and follow-ups in a timely and accurate manner
Maintain a full and organized database of owner profiles, preferences, past communication, and property details
Document all owner interactions, communications, approvals, and service notes within the CRM or designated platform
Provide owners with proactive updates on property readiness, seasonal operations, maintenance, performance insights, and special initiatives
Lead the onboarding process for new property owners, including documentation, communication expectations, and system setup
Ensure each home is fully stocked, outfitted, and prepared prior to the go-live date
Conduct coordination calls or walkthroughs with owners to set realistic expectations around property care, guest stays, seasonality, and services
Partner with the Vendor Coordinator to clearly define and oversee owner cleaning expectations, special requests, and property-specific standards
Monitor property presentation standards and ensure expectations are met consistently for both owners and guests
Review seasonal audit reports, guest-ready insights, and maintenance updates to keep owners informed
Work alongside Guest Services, Vendor Coordination, and Guest Readiness teams to ensure strong alignment between owner expectations and operational execution
Collaborate with marketing and leadership teams on owner updates, newsletters, and strategic initiatives
Relay owner feedback to internal teams to support continuous improvement and service refinement
Maintain accurate documentation of all owner communications, approvals, preferences, and property updates
Assist the Managing Director with owner billing inquiries, renewals, and contract updates as needed
Qualification
Required
Excellent written and verbal communication skills
Strong organizational and multitasking abilities
Tech-savvy with experience in booking platforms, CRM, or property management systems
Clear, concise communicator (phone, text, email) with strong follow-through
Calm under pressure with strong problem-solving abilities
Preferred
Previous hospitality, vacation rental, or customer service experience
Benefits
Bonus Structure: Potential for future bonuses based on growth within a calendar year
Competitive pay based on experience
Opportunity to be part of a boutique, locally owned company rooted in the Brainerd Lakes Area
Supportive and passionate team environment with opportunities for growth
A role that directly shapes unforgettable guest experiences in one of Minnesota’s premier vacation destinations
Company
Woods to Water Vacation Homes
We are passionate about exceptional homes, curated experiences, and creating lifelong memories for our guests.
Founded in 2022
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase