Tapstitch | Make fashion · 3 months ago
US Community Manager
New York, NY
Full-time
Onsite
Entry, Mid Level
$70K/yr - $80K/yr
1+ years expTapstitch is a company focused on transforming the future of creator commerce, and they are seeking a creative and community-driven Community Manager. In this role, you will engage with creators, customers, and followers across various social channels, build relationships, and amplify the voices of Tapstitch creators to drive strategic growth.
Apparel & Fashion
Responsibilities
Define and uphold the Tapstitch voice channel by channel
Manage day-to-day social engagement across Instagram, TikTok, YouTube, Reddit, and emerging platforms, responding to DMs, comments, and tags in Tapstitch's established brand voice
Act as the first line of community engagement: addressing support inquiries, celebrating creators, and making Tapstitch feel like a personality and partner that users want to connect with
Support campaign amplification (e.g., launches, events) through real-time engagement
Proactively engage with creators, customers, and cultural conversations to build relationships and grow Tapstitch's visibility
Identify and surface UGC, customer stories, and potential superfans for marketing use
Partner with the Influencer Marketing Manager to identify and track high-potential KOLs
Monitor online conversations to track sentiment, identify trends, and gather competitive and community insights
Launch and experiment with new community spaces (Instagram Subscriber channel, Discord, Slack, etc.)
Partner with the social/content team to develop content that answers FAQs and responds to trending conversations
Track engagement KPIs (response rate, sentiment, community growth, etc.) and report back to relevant teams
Help shape scalable workflows and best practices for social engagement and community-building
Qualification
Required
1-3 years of experience in social media/community management
Excellent written communication skills and ability to adapt tone across channels
A deep understanding of social channels and the creator landscape, particularly in fashion, design, and lifestyle categories
Customer-first mindset: empathetic, responsive, and always looking to add value
Ability to work flexibly—our community isn't limited to 9-5
Organized, proactive, and comfortable working cross-functionally
Passion for empowering creators and building something from 0 to 1
Benefits
Be part of a mission-driven team transforming the future of creator commerce
Competitive compensation and equity package
Mostly in-person work setup with team HQ in NYC
Medical, dental, and vision insurance
Opportunities to work with top-tier creators, designers, and artists
Company
Tapstitch | Make fashion
Tapstitch is the all in one-in-one solution that empowers entrepreneurs to start and scale successful fashion brands.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase