UBC · 6 hours ago
Associate Manager, Program Management
Lake Mary, FL
Full-time
Hybrid
Entry, Mid Level
2+ years expUBC is a pharmaceutical support industry leader devoted to empowering health solutions for a better tomorrow. The Associate Manager – Program Management is responsible for managing day-to-day program activities, supervising staff, and ensuring adherence to program standards and metrics.
BiotechnologyHealth CareLife ScienceMedical
Responsibilities
Manage program(s) per the scope of work, program, and standard operating procedures within the contracted budget
Manage day-to-day activity of the program operation, including supervision of staff
Mentors the supervisory team and/or team of employees assigned to the program(s)
Monitor program metrics to ensure adherence to program SLAs
Travel to and attend related meetings/conferences as required. Resolve complex and/or escalated cases
Participate in interviewing prospective employees, evaluating current employees, and train employees as needed
Professionally develops current employees and tracks their compliance to quality, service, and production standards
Participate in team communication and collaboration during development and start-up, management, and close-out of assigned programs
Attend client kick-off and planning meeting (s) as needed
Attend internal and external team meetings
Translate decisions and discussions into documented workflow processes
Facilitate coordination of teams and team members to achieve successful program start-up
Assist in developing program metrics
Participates in client and/or FDA audits, as needed
Assist with improvement of program processes
Gather information on effectiveness of processes throughout the duration of programs
Collect and interpret program metrics, as applicable
Report and analyze process efficiencies, as applicable
Assist with the analysis and writing of client reports and other deliverables such as the presentation of program information to internal and external stakeholders
Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution
Other duties as assigned
Qualification
Required
Bachelor's degree in relevant discipline or equivalent work experience
2 – 5 years of relevant experience
Experience in call center related services
Strong computer skills with specific aptitude in Microsoft Office
Excellent verbal and written communication and presentation skills
Strong analytical and problem-solving skills
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
Highly developed written communication and documentation skills to develop program materials, program specific procedures, and application requirements
Client interfacing skills to cultivate and manage relationships
Strong analytical skills
Ability to analyze information and target trends
Organize people and systems to achieve goals
Preferred
Previous management experience
Working knowledge of customer service processes
Benefits
Remote opportunities
Competitive salaries
Growth opportunities for promotion
401K with company match
Tuition reimbursement
Discretionary PTO (Paid Time Off)
Paid Holidays
Employee assistance programs
Medical, Dental, and vision coverage
HSA/FSA
Telemedicine (Virtual doctor appointments)
Wellness program
Adoption assistance
Short-term disability
Long term disability
Life insurance
Discount programs
Company
UBC
United BioSource LLC (UBC) is the leading provider of evidence development solutions with expertise in uniting evidence and access.
1001-5000 employees
H1B Sponsorship
UBC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (3)
2022 (4)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.04M2017-11-27Acquired
2010-08-13Series Unknown· $0.04M
Leadership Team
Bekki Brown
Chief Executive Officer
Nicole Hebbert
SVP, Head of Patient Support Services
Recent News
Venture Capital
2026-01-06
Company data provided by crunchbase