Arena Entertainment · 1 week ago
Technical Support Agent
Miami, FL
Full-time
Onsite
New Grad, Entry LevelArena Entertainment is a digital entertainment company creating engaging online platforms. They are looking for Technical Support Agents to be the first point of contact for players, responsible for delivering exceptional service and resolving inquiries efficiently.
Entertainment
Responsibilities
Provide fast, accurate, and friendly support to our players via email
Investigate and resolve issues related to accounts, gameplay, transactions and bonuses
Educate players about available features, promotions, procedures
Assist with KYC verification processes
Identify issues and flag them to relevant departments
Collaborate with teammates and other departments to support service-level targets
Qualification
Required
Strong written and verbal communication skills in English, with the ability to explain complex information in a clear, concise, and user-friendly manner
Strong attention to detail and accuracy when reviewing account information, transactions, or verification documents
A proactive mindset and willingness to take ownership of player issues from start to resolution
A flexible, positive attitude and commitment to delivering a smooth and fair customer experience
Ability to work efficiently in a fast-paced, shift-based environment and handle multiple tasks at once
A team player who communicates clearly with colleagues and supports collaboration across departments
Preferred
Previous experience in customer support, ideally within iGaming, is desirable but not essential
Tech-savviness is preferred, especially experience with email platforms such as Zendesk, Intercom, and back-office tools
A good understanding of KYC and payment processes and tools would be an advantage
Company
Arena Entertainment
We’re a digital entertainment company creating engaging online platforms people love. Since 2021, we’ve been building something different.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase