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Expedient · 1 month ago

AI Customer Success Manager

Cleveland, OH

Full-time

Onsite

Mid Level

$100K/yr - $125K/yr

3+ years exp

Expedient is seeking an AI Customer Success Manager to serve as the primary advocate for their AI CTRL clients, ensuring they achieve measurable business outcomes and long-term value from their AI investments. The role involves guiding customers through onboarding, adoption, and expansion while integrating AI solutions into their workflows.

Cloud ComputingCyber SecurityInformation ServicesInformation TechnologySecurityTelecommunicationsVirtualization

Responsibilities

Lead client workshops, training sessions, and ongoing education as the primary post-onboarding contact

Drive adoption by identifying new use cases and workflows for AI integration across departments

Monitor engagement metrics and proactively implement strategies to increase utilization and satisfaction

Champion client needs internally to ensure solutions deliver measurable business value

Train and support partners and trusted advisors on positioning AI CTRL effectively

Host webinars and events to increase partner engagement and awareness

Act as liaison between partners and internal teams to resolve client issues

Qualification

Customer success managementAI solutions experienceSaaS experienceAnalytical skillsConsultative mindsetData-driven approachMulti-priority managementCommunicationRelationship building