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Benjamin Moore · 22 hours ago

Inside Sales Representative - Central

Carol Stream, IL

Full-time

Hybrid

Entry, Mid Level

$60K/yr - $72K/yr

2+ years exp

Benjamin Moore is a company that values its employees and promotes an inclusive workplace. They are seeking an Inside Sales Representative to manage a portfolio of retail accounts, build relationships, and drive sales growth while providing support and training to retail partners.

Home DecorHome ImprovementInterior DesignManufacturing

Responsibilities

Manage a portfolio of smaller retail accounts selected based on geography, sales volume, and store type (P&D or H&W)

Build and maintain strong, trust-based relationships with store owners, managers, and staff

Identify sales opportunities and execute strategies to drive measurable revenue growth and brand loyalty

Conduct regular virtual check-ins and occasional in-person visits to ensure consistent engagement and support of accounts

Leverage scripts to guide conversations to ensure consistent seasonal focus areas that drive sales and service goals

Collaborate with key stakeholders to provide product knowledge, technical support, and training to retail partners

Support virtual training initiatives and support other territories when needs arise

Serve as a proactive liaison between the retailer and internal teams to resolve issues and ensure a high-level of satisfaction and collaboration

Develop and execute a territory plan that balances virtual engagement with sporadic strategic in-person visits

Travel requirements will vary by region (e.g., weekly visits in metro areas vs. monthly in rural regions)

Maintain accurate records of visits, calls, and customer interactions using CRM

Collaborate with regional sales teams, marketing, and operations to align goals and share insights

Work with your direct manager and NACIC Customer Experience Manager to ensure consistency across all Inside Sales Representatives (ISRs) nationwide to create a baseline of service and performance for ISRs

Provide feedback and data to support the ongoing development of the MDIP program

Track and report on sales performance, customer engagement, and market trends to inform strategy and demonstrate results

Qualification

Sales experienceCustomer serviceAccount managementCRM systemsCommunication skillsVirtual toolsInterpersonal skillsSelf-motivatedTime managementWork ethic