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Sappi · 1 day ago

Inside Sales Associate/Rep/Account Rep

Portland, ME

Full-time

Hybrid

New Grad, Entry, Mid, Senior Level

0+ years exp

Sappi is a company focused on delivering high-quality products and services, and they are seeking an Inside Sales Associate to manage the order fulfillment process for assigned customer accounts. The role involves ensuring customer satisfaction, optimizing order profitability, and collaborating with various internal teams to resolve issues and deliver orders on time.

Paper ManufacturingProduct DesignRenewable EnergySustainability

Responsibilities

Viewed as a partner in our customer’s business, ensures a quality customer experience by developing customer relationships, acting as a resource for information, responding quickly to requests, and solving problems efficiently

Ensures that customer and order information are complete when manually entering orders, or reviewing orders that are electronically submitted; verifies that customer needs for product, quantity, and date can be met by either inventory or production scheduling; manages the order financials including pricing, upcharges, pocket margin, and waiver approvals to optimize order margins; follows policies which govern order fulfillment

Interfaces with the customer to manage stock holds, non-confirmed orders, order changes, and cancellations, and production and transportation delays

Collaborates with Supply Chain, and utilizes knowledge of production planning, freight costs, and logistics to ensure that orders are delivered on time as promised; overcomes production delays and other issues which may require expediting transportation; escalates requests to the Mill as needed; works with Finance to resolve invoicing issues

Partners with Outside Sales to ensure customer satisfaction, engages in selling activity such as proactive communication of Sappi information and initiative; handling, recording, and following up on customer quotes; use discretion to offer alternatives to retain a sale; assists with special programs; gather market intel, and supports business growth at new and existing accounts

Stays current on Sappi and industry knowledge; participates in training and improvement projects to enhance the personal, team, and company capability