Spring Health · 6 days ago
Product Designer II, Customer Value
NYC Metro Area
Full-time
Hybrid
Mid Level
$133K/yr - $167K/yr
3+ years expSpring Health is on a mission to revolutionize mental healthcare by removing barriers that prevent people from accessing help. The Product Designer II will join the Customer Value team to design cohesive experiences that enhance member trust and satisfaction, collaborating closely with cross-functional teams to ensure impactful design solutions.
Artificial Intelligence (AI)Health CareMental HealthmHealthWellness
Responsibilities
Partner closely with Product, Engineering, Data Science, and Member Growth teams to identify and ship meaningful and measurable impact on Spring’s Customer expectations and Member experiences and care quality in alignment with Spring Health’s overall product strategy
Identify friction points in the member and provider experience and hone in on the most impactful problems to solve. Ship high quality solutions
Design the user interface and interaction patterns for our AI-driven journey to care focusing on transparency, trust, and explainability when recommending care modalities
Design solutions to test hypotheses and gain signals for further improvements
Help everyone across the organization understand design decisions and progress through high quality documentation and guidance
Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and advance the mission of promoting access to mental health
You will join a cross-functional product team, measured by outcomes, and empowered to drive KPIs and business results. You will have a direct impact on margin
Design member and provider journeys to drive measurable improvements in care conversion and continuity of care, contributing directly to core L0 business results
Experience improvements increase member care retention, including stronger therapeutic alliance, higher engagement, and fewer members going 'off track' across their care journey
Partnering with Data Science to create transparent, empathetic, and explainable AI-driven recommendations that enhance member trust and demonstrably improve decision accuracy
Cohesive, high-quality design work meaningfully impacts margin and utilization cost, helping drive the sustainability goals of Spring Health
Deliver iterative, high-quality design solutions that are adopted by cross-functional teams and consistently demonstrate measurable impact through experimentation, research insights, and product metrics
Qualification
Required
3+ years in product design capacity at a technology-driven organization with product managers, data scientists, and engineers
Portfolio work that demonstrates your experience transforming product objectives into solutions that are impactful to the business and users
Experience partnering closely with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders such as Customer Support, Marketing and Sales
Strong communication skills for articulating, discussing, and advocating for design decisions across the team, cross-functionally and to leadership
Team-player mindset: what's good for the team is good for individuals
Solve problems with purpose and urgency
Ability to give engineers guidelines so that they can move forward without fully completed designs
Use qualitative and quantitative data to experiment and evaluate hypotheses and make decisions quickly
Genuine interest in building accessible and inclusive products
Understanding of latest accessibility and usability standards
Comfortable using and contributing to Design Systems
Excellent product, interaction, and visual design
Expertise with Figma and prototyping
Multiple examples of your ability to design best in class user interfaces
Empathetic, genuine, adaptive, resilient and curious
Preferred
Experience in mental health or healthcare
Has worked for a B2B2C company model
Front-end development skills
Excitement around data-driven decisions
Benefits
Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
1001-5000 employees
H1B Sponsorship
Spring Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (6)
2022 (6)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$466.5MKey Investors
Generation Investment ManagementKinnevikTiger Global Management
2024-07-31Series E· $100M
2023-04-12Series D· $71M
2021-09-16Series C· $190M
Leadership Team
April Koh
Co-Founder & CEO
Adam Chekroud
Co-Founder, President
Recent News
Behavioral Health Business
2025-12-12
Company data provided by crunchbase