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FirstEnroll · 15 hours ago

Supervisor, Customer Service

Holmdel, NJ

Full-time

Onsite

Entry, Mid Level

2+ years exp

Heathos is transforming the healthcare insurance landscape through a connected, data-driven ecosystem. The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and implementing training programs to enhance team performance.

BillingHealth CareInsurance

Responsibilities

Supervise and mentor customer service representatives to ensure high-quality service delivery

Monitor team performance metrics and provide regular feedback to team members

Handle escalated customer inquiries and resolve complex issues in a timely manner

Develop and implement training programs to enhance team skills and knowledge

Collaborate with other departments to improve overall customer experience and service processes

Qualification

Customer service experienceLeadership abilitiesCRM systemsProblem-solving skillsAnalytical skillsBilingual proficiencyCommunication skillsInterpersonal skills