Eltropy · 1 day ago
Director of Product Management, Voice & Telephony (CCaaS / UCaaS)
Santa Clara, CA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expEltropy is the industry-leading Unified Conversations Platform built specifically for financial institutions. The Director of Product Management will lead the CCaaS and UCaaS product lines, define the strategy, own the roadmap, and guide execution on telephony initiatives while managing a team of product managers.
Artificial Intelligence (AI)Financial ServicesSoftware
Hiring Manager
Gabriella Yang
Responsibilities
Define and drive the multi-year product vision for voice, telephony, and unified communications
Own the roadmap for our CCaaS and UCaaS offerings
Use market, customer, and competitive insights to inform strategic decisions
Drive compliance initiatives (DNO, DNC, PCI etc.) cross-functionally
Champion the future of AI-native telephony — including virtual agents, conversational AI, smart routing, analytics, and more
Lead, mentor, and grow a team of product managers supporting telephony and contact center products
Establish best-in-class product practices, strong prioritization, and high execution discipline to deliver the best end to end experience
Drive cross-functional collaboration across engineering, design, GTM, support, and executive stakeholders
Own the full product lifecycle: definition, scoping, execution, launch, iteration
Prioritize initiatives using a data-driven approach and clear business outcomes
Make tradeoffs that balance customer needs, innovation, speed, and technical realities
Partner with engineering to ensure high-quality and on-time delivery
Represent the Voice+ and telephony product lines internally and externally
Engage with financial institution customers, strategic partners, and advisory councils to validate needs and gather insights
Support GTM teams during product rollouts, launches, and strategic deals
Travel to customer sites, conferences, and partner locations approximately two times per month to gather in-person insights
Conduct deep discovery sessions with financial institutions to understand workflows, pain points, and unmet needs
Use field insights to shape product direction, validate roadmap priorities, and influence long-term strategy
Build AI-powered and AI-native telephony experiences that differentiate Eltropy’s platform
Partner with the AI team to offer generative AI across voice workflows
Measure usage, adoption, and ROI on AI-driven features and iterate based on insights
Define KPIs, success metrics, and dashboards for Voice+ products
Use data, experimentation, and customer insights to prioritize and validate decisions
Foster a culture of learning, experimentation, and continuous improvement
Qualification
Required
Strong experience with telephony, VoIP, SIP, CCaaS, UCaaS, call routing, contact center technologies, or related voice systems
10+ years in product management with 5+ years building enterprise SaaS products
Previous experience managing PMs and scaling product teams
Proven ability to deliver complex, high-availability communication products
Exceptionally clear, structured communicator with strong storytelling abilities
Highly proactive, fast-moving, and able to make decisions in ambiguity
Bachelor's in Engineering/CS/Technical field; MBA a plus but not required
Preferred
Experience with PBX, Freeswitch, Kamalio, SIP protocols etc
Benefits
Lead a core product line at the fastest-growing communications platform in the financial services industry.
Shape the future of AI-native customer/member communication.
Work directly with the CPO and executive team on strategic initiatives.
Be part of a culture that moves quickly, values product sense, and rewards impact.
Company
Eltropy
Eltropy is a Credit union and Community bank that offers voice, text messaging, secure chat, and video banking services.
51-200 employees
H1B Sponsorship
Eltropy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (1)
2022 (2)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$25MKey Investors
K1 Investment Management
2021-06-16Series A· $25M
Leadership Team
Ashish Garg
Co-founder and CEO
Saahil Kamath
Head of Products (AI)
Recent News
2026-01-07
2026-01-05
2025-12-19
Company data provided by crunchbase