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Ryan · 1 month ago

Receptionist and Office Support Services

Plano

Full-time

Onsite

Entry Level

$20/hr - $21/hr

1+ years exp

Ryan is a company that values a hybrid work culture and offers generous benefits. The Receptionist and Office Support Services role is crucial for maintaining office security and providing administrative support, acting as the first point of contact for clients and guests.

ConsultingFinancial ServicesRisk ManagementTax Consulting

Growth Opportunities

Responsibilities

Assists with training and mentoring new receptionists

Resolves complaints in a calm and professional manner, escalating to the applicable department or team when required

Provide guests, and employees with general administrative assistance

Supports department leaders with various administration tasks

Provides backup to Office Services staff

Assists IT and People Group with employee on-boarding and off-boarding activities

Operates multi-line phone system and answer/transfer calls for global offices in a timely and very professional manner

Determines purpose of call and routes to appropriate personnel or department

Maintains office security and logs all guests, vendors, and contractors, and issues visitor and employee temporary badges

Performs remote resets on security access systems for all offices, when necessary

Responsible for troubleshooting and correcting any badge issues in a timely manner

Monitors surveillance equipment and escalates any observed suspicious activity or issues to management personnel and/or security vendor to resolve

Handles badge creation, replacement, deactivation, security access, and reclamation

Monitors RightFax Folder and route faxes via email to the determined recipient

Manages after-hour general voicemail account and forward messages as necessary

Receives courier deliveries and notifies recipient or mail room for pickup

Security alarm reviews, acknowledgement and clearing

Regular status check of security equipment through access control software

Manages employee parking records, assignments, and requests, validates guest parking

Conducts quarterly parking audits to ensure accuracy

Runs monthly badge access reports for department leaders

Ensures main floor kitchens, lobbies, and reception areas are tidy and stocked, as needed

Provide support for special projects

Other duties as assigned

Qualification

Multi-line phone systemMicrosoft OfficeCustomer serviceAttention to detailProfessional demeanorConfidentialityOrganizational skillsSelf-starter

Required

High school diploma or general education degree (G.E.D.) required

Minimum 1 year of experience in a receptionist or customer service professional role with high call volume; professional corporate environment is a plus

Must be able to work in a fast-paced, professional working environment, working under pressure and maintaining composure; must be task oriented, a self-starter, and capable of working independently

Demonstrated ability to maintain confidentiality and effectively handle highly sensitive information with sound judgment, tact, and discretion

Possess strong attention to detail and accuracy

Ability to organize and prioritize work assignments and meet deadlines

Demonstrated proficiency in the use of standard software applications

Demonstrated ability to work effectively with a diverse group of professionals

Excellent customer service skills with proven ability to build rapport with clients in a professional, likable and approachable manner

Exceptional self-presentation, outgoing and confident with a highly polished and professional manner including dress

Excellent attention to detail and the ability to multi-task

Competent and proficient in Microsoft Office including Outlook calendaring and room management, Power Point, Excel and Word, with the ability to learn and be proficient in additional software platforms

Valid driver's license required