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NEOGOV · 1 month ago

Part-Time Public Works Customer Service Representative

Montrose, CO

Full-time, Part-time

Onsite

Entry Level

$20/hr - $20/hr

3+ years exp

The City of Montrose seeks a motivated and friendly individual to join our Public Works Department as a Part-Time Public Works Customer Service Representative. This role involves providing quality customer service related to Public Works, Utilities, and Engineering, while also assisting with administrative tasks and maintaining business records.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Provide quality customer service by providing information and forwarding requests and complaints to Public Works and Utilities Division Superintendents. These include requests for street maintenance, trash and recycling services, park services, water and sewer services and all emergency services

Coordinate and monitor the Adopt-a-Street/Trails program with superintendents of Park and Street Divisions

Create and distribute work orders to appropriate division superintendents from requests from the Public. Calculate cost from completed work orders and deliver to Finance Department for processing

Research a variety of topics as needed and summarizes findings. Prepare graphics and text for city advertisements and brochures

Process departmental invoices and create requisitions. This can include calling vendors, tracking invoices, filing, and keeping statistical information

Responsible for accepting and processing payment for excavation permits, expended recycling, or other Public Works operations

Monitor vending machines stock level and addressing as necessary. Make necessary purchases & deposits after taking inventory

Monitor Public Works Yard access gate activity allowing vendors and public access to Public Works facilities

Assist the Public Works and Utilities Directors, division superintendents and City Engineer as needed. Coordinate arrangements for meetings, receptions and other events including food, room set-up, delivery etc. Compose and distribute meeting minutes when directed. Collect, sort and distribute mail, answer telephone, receive and distribute messages, and perform similar administrative tasks. May be requested to offer clerical assistance to other departments within the City of Montrose

Qualification

Customer ServiceMicrosoft OfficeCaselle ClarityBusiness AdministrationTeamworkCommunicationProblem Solving

Required

High school diploma or general education degree (GED)

Must be proficient in operating computer systems to include but not limited to: Microsoft Office products, Caselle Clarity

Current Colorado drivers license with acceptable record

Preferred

One (1) year of courses from a college or technical school in business or public works related field

Three (3) years related experience and/or training; equivalent combination of education and experience

Benefits

Retirement Plan: A defined contribution investment program for non-sworn employees. The City will match dollar for dollar up to 8% of your gross base wages.

Paid Holidays: The following holidays are observed by the majority of City Offices. Martin Luther King Jr . Day, President’s Day, Memorial Day, Independence Day, Labor Day, Indigenous People's Day, Veterans Day, Thanksgiving Day, Christmas Day, New Year's Day.

Paid Vacation and Sick Leave: Employees receive vacation time each pay period after the first six (6) months of employment. Employees begin earning sick leave immediately.

Employee Assistance Program: Coverage is through Triad. Triad offers brief, solution-focused counseling for employees, their spouses or significant others, and their dependents under 26. The counseling is free and completely confidential.

Black Canyon Golf Membership: Free employee golf membership and 20% Rusty Putter and Pro Shop discount.

MRD Community Recreation Center Membership: Deeply discounted membership for employees and their dependents.